● Proposing an illustrative experience of over 9 years in managing the entire gamut of Accounting Operations, Property Management, General Administration, Customer Service Operations.
● Expertise in managing entire gamut of general administrative activities including material management, vendor development, budgetary control and so on
● Wealth of expertise entails managing financial accounting, receivables & payables management, ledger books, statutory books of accounts, bank reconciliation statements and finalization of accounts
● Significant experience in conceptualizing and implementing annual budgets with working capital management, profit monitoring and building internal financial controls
● Exhibited excellence in developing Accounting strategies in coordination with top management, managing budgets, implementing company procedures and practices &collaborating with auditors
● Successfully developed and implemented financial / operational controls for planning,control, reporting & review processes through appropriate MIS to optimize the use of resources & thereby improve P&L scenarios
● Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
● Expertise in managing operations covering KPIs, SLA (Service Level Agreement), Volumes Management, Team Utilization, Quality & Training, CSAT (Customer Satisfaction), RCAs (RootCause Analysis) & Forecasting
● Proven competency in ensuring delivery of customer service as per standards specified by the organization and maintaining high customer satisfaction levels
● An enterprising leader with capability to motivate personnel towards achieving organizational objectives & adhering to industry best practices