As the main contact point between the hotel and the clients strove to deliver outstanding
service throughout the customer’s journey. Ensured guests are seated comfortably in their
rooms, assisted them with reservations, and ensured the checkout process is as easy and
streamlined as possible.
Communicated with different departments such as housekeeping and maintenance to
ensure that the highest quality service is provided to guests.
Address customer concerns and special requests in a professional matter

Developed and oversaw the implementation of all aspects of various marketing campaigns.
Strove to create brand awareness through advertising and showcasing the product benefits by
organizing visits to the production facilities, and attending a number of trade exhibitions and
conferences.
Mentored the sales team and expanded client portfolio by establishing new business.
Liaised with the board of directors submitting periodical reports documenting
performance, identifying issues, and suggesting solutions.

Managed multiple previously established client portfolios, maintaining strong relationships
through constant communication. Employed market research to identify strategic opportunities
and developing new clients to increase the company’s exposure.
Focused on increasing brand loyalty and return business by ensuring an outstanding level of
customer service.
Constantly exceeded sales goals and metrics, earning the praise of upper management in
regards to performance and ability to understand the market and needs of the various
stakeholders.

Worked closely with the Head of Marketing by providing various analytical reports, financial
statements, and competitor analyses. Identified new areas of growth and prepared the marked
development plan.
Proactively resolved customer issues and complaints by providing outstanding customer service.
Supported the sales team to exceed sales goals through coaching and by preparing sales reports
and presentations.

Planned and directed a number of targeted multimedia promotional campaigns with a focus of
expanding the organization’s reach. Coordinated with multiple departments such as Recoveries
or Customer Services to successfully create strategic alignment.
Cooperated with multiple branches to meet sales goals and increase profits.

Assisted customers in all operations relating to high-interest deposit bonds and individual
savings accounts (ISA) processes from opening accounts, auditing, amalgamation, to closing.
Demonstrated strong abilities to resolve customer complaints by striving to understand the issue
and to suggest the best possible course of action.
Developed solutions to improve processes relating to ISA amalgamation, significantly
decreasing customer complaints and improving productivity.

This Business diploma was conducted by the one of famous Government university of Sri Lanka and I had achieved very good results for this Diploma in Business

Successfully completed GCE Advance Level in Commerce stream

Successfully completed GCE Ordinary Level - 9 General subjects