Anand.C +971521562724 hassaninba@gmail.com
Objective: ​A driven and positive hospitality major with expertise in Housekeeping management and customer relations seeks an Housekeeping supervisor position
SUMMARY OF SKILLS
• Outstanding knowledge of cleaning procedures, cleaning agents, and safety rules for housekeeping • Excellent communication, coordination, and supervisory skills • Skilled in ordering and maintaining cleaning supplies and cleaning equipment • Ability to investigate complaints and take necessary action • Adept in supporting in budget preparation for housekeeping department • Skilled in maintaining daily operational records for management
RELEVANT EXPERIENCE & ACCOMPLISHMENTS
SOFT SERVICE MANAGEMENT • Seasoned & competent professional with over 6 yrs. of diverse experience in operations and administration related to Housekeeping arena. • Professional offering cross- functional exposure across Sales, Operations and maintaining highest scores of cleanliness through all quality assurance inspections. • Demonstrated excellence in monitoring delivery of high-quality customer experience, elevating customer satisfaction and work processes and managing cost-effective operations. • Overseeing complete Housekeeping, Waste Management, Safety and Security operations under the guidelines of management approved budget, and with the accountability of planning, managing and running the department with the vision to provide high level of services • Overseeing all the activities of housekeeping department and its staff; specifying the service standards regarding cleanliness, amenities maintenance in rooms, lobby, Party hall, public areas landscaping and parking areas for adherence to these • Building and maintaining excellent rapport with internal departments, clients, contractors and subordinates.
CLIENT RELATIONSHIP MANAGEMENT • Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. • Delivering High-Value service to upscale customer for exalting their satisfaction levels; training and motivating the front-line staff to deliver maximum customer/ guest satisfaction

Interpersonal & Teamwork • Frequently commended by management for having a positive attitude towards work and customers
• Ensure that all duties are handled to 100% completion, and lend assistance to other co-workers when duties are completed, and responsive to co-worker needs and questions • Possess excellent conflict resolution skills in the event of customer/employee disputes.
HOUSEKEEPING KNOWLEDGE Daily and Deep cleaning, Dusting and Polishing, Vacuuming and Mopping, Kitchen and Bath cleaning, Carpet cleaning and wood, Window treatment cleaning, Furniture Cleaning, Clothes laundering and Ironing, Room tidying and Organizing, Silver Polishing

EMPLOYMENT HISTORY

Orion International Support Services - Senior Housekeeping Supervisor(March 18 to JAN 19) • To supervise, co-ordinate and maintain high standard of cleanliness and hygiene in the assigned areas. • Schedule subordinates effectively, prepare and implement of annual vacation plan. • To maintain records in the assigned areas for communication, improvement and auditing purposes. • To pro-actively liaise with suppliers and other departments. • To supervise maintenance and service of equipment on a regular basis and assure all set safety & security procedures are adhered to. • To assist with the preparation of annual budget and be aware of actual monthly. • To participate in developing and implementing new departmental standards and procedures
Coffee Tea Fusion Cafe, Dubai - Coffee Shop Supervisor (April 17 to Feb 18)

• Maintained exceptional standards of cleanliness and performance while assessing guest satisfaction and developed improvement plans. • Administered budget and accounted for all supplies. Co-ordinated with the F & B outlets to ensure smooth operations. • Cultivated positive atmosphere with motivated high-performance employees also conducted training sessions for laundry associates. • Enforced set procedures for the acceptance, safety, and return on guest lost and found items. • Briefed housekeeping staff on a daily basis to maintain consistently high standard of operations and customer service.
Envirotech, Accenture, India - Soft Service Executive (Aug16 to March 17)

• Responsible for maintaining the cleanliness and sanitation of rooms, bathrooms, common areas, and offices. thing the work of cleaners for conformance to prescribed standards of cleanliness. • Reporting any maintenance issues to senior Maintenance Managers.
• Ensuring that housekeeping materials and equipment are maintained and used correctly. • Managing all handovers in a professional manner. • Reporting persistent staff absences to the HR Manager. • Carrying out any reasonable guest requests.

Hotel Peninsula, Chennai India - Housekeeping Supervisor( April 14 to July 16) • Monitored and maintained level of sanitation in rooms, storage areas and restrooms. • Ensured quality services are rendered in meeting guest requirements. • Ensured daily work is productively carried out as per the operational plan laid down by managers. • Maintained the requisite reports on daily, weekly and monthly basis

Shine Facility Services, Chennai - Housekeeping Supervisor( Oct 12 to March 14) • ​Monitored and maintained level of sanitation in rooms, storage areas and restrooms. • ​Ensured quality services are rendered in meeting guest requirements. • ​Ensured daily work is productively carried out as per the operational plan laid down by managers. • ​Maintained the requisite reports on daily, weekly and monthly basis
Chef Vijay, UK - Assistant in Food & Beverage Department (Feb 2009 to Oct 12) • ​Team member Food& Beverage Depart-Part time • ​Welcome customers as they arrive and ask for seating preferences • ​Take good and beverage orders and communicate to the kitchen through POS system • ​Deliver orders to the table in a timely manner • ​Set up food stations and tables as directed • Mix and serve drinks as directed Nestle India LTD​ ​- Food Attendant (Aug 07 to Nov 08)
Computer Proficiency ​MS Office Applications (MS Excel, MS Word, MS PowerPoint), Windows 10, Hardware and Net- working.

STCW Certification
• Security Training for Seafarers with Designated Security Duties- HIMT • Practical Tanker Fire Fighting course-HIMT • Elementary First Aid -HIMT • Fire Prevention and Fire Fighting-HIMT • Personal Survival Techniques-HIMT • Personal Safety and Social Responsibility-HIMT
EDUCATION & TRAINING • ​Bsc Hotel Management and Tourism​- Annamalai University- 2015 • ​BA Tourism- Cecos college​, UK 2009-2012 • ​Diploma in Hotel Management- SRM University , Chennai 2007 • ​Banquet Department Training - One Month from Taj Cormandal • ​Front Office, HK, F&B service- 4 months Leo Meridian Resort • ​Food Handling and Safety ​ Dubai Municipality PIC Level 2 Personal Details
Date of Birth: ​29th July 1987 Linguistic Skills: ​English, Tamil & Hindi Marital Status​: Married with one Daughter Passport Details: ​P7445044 VISA STATUS​: VISIT VISA anagement