COMPETENCES
Managing customer requests and meeting demands. Making out of the box efforts. Highly skilled in booking engine ”SkySpeed”.

WORK EXPERIENCE
Smarter Biz | 2021 - 2022
Customer Service Agent
Handling on demand requests online for customers through end to end callings for queries and troubleshooting, providing satisfactory solutions

Indigo Airlines BDQ | 2019 - 2020
Customer Service Officer
Managing ticket bookings
Providing assistance to customer requests Handling customer Check-in at the counters Managing boarding process & Gate management Handling arrivals of the passengers

Volta Pvt Ltd. | 2016 - 2017
Technical Officer
Managing customer’s requests, complains and troubleshooting, efficiently working with team members to handle customer queries and solutions.