PrithviRaj Banerjee

15 plus years of diversified experience in Technology Operations, Service Support, Delivery and Client Retention

15 plus years of diversified experience in Technology Operations, Service Support, Delivery, Client Retention and Pre-Sales Support.
Demonstrated successful collaboration with cross functional teams across different geographical locations.
Worked extensively with Asian, European and US stake holder environment.
Strong knowledge and practice of ITIL frame work with Lean Six Sigma for continuous process improvement.
Working experience in a large enterprise environment having 6000 plus production servers, across 6 data centers.
Strong Incident and Change Management skills with stringent KPI matrix to ensure faster resolution and a strong Business Continuation Plan.
Have set up effective Monitoring tools like New Relic and True Sight and have worked towards a better signal to noise ratio impacting a better uptime and reduction of Major Incidents.
Demonstrable experience in Escalations and improvement in CSAT Score
Demonstrable aptitude of building high performance teams and developing people.
Managed team size ranging from 20 to 200 members.
Trainer and Mentor for technical / non-technical skills like People Management, Organizational Behavior, Effective Communication & Presentation Skills, Handwriting and Signature Analysis and Induction Programs
Worked in the US and Europe and have 10 years US B1 Visa

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