Technical Support Specialist having an experience of +12 years in developing and progressing assigned projects to enhance the IT service management standards, technical infrastructure, improve quality, efficiency, and problem resolution processes in information technology. Possessing 12 years of work experience in supporting & troubleshooting Windows10, Linux, and Mac-book (OSX) user’s issues and managing active directory user accounts, passwords, mailboxes. distribution list along with that providing technical support on the issues related to hardware/software, Azure AD accounts, exchange / office 365, account of the employees working in different countries in APAC region (Australia, Singapore, China, Japan, Thailand, Indonesia, Malaysia, India, Korea, and Philippines).