PRIYANKA MAHESH KINAGI

Address: H.NO 3033/A Siddhi Vinayak Niwas, Bharat Housing Society, Laxmi Nagar, Ganeshpur, Belgaum -591108

Mobile: +91- 97397-54804 | E-Mail:  priyankakinagi8@gmail.com

LinkedIn: https://www.linkedin.com/in/priyanka-kinagi-112927244/

PERSONAL DETAILS

Gender: Female | Nationality: Indian | Date of Birth: 23rd August 1994

SUMMARY

• Result-oriented and detail-oriented professional with over five years of extensive and rich experience in customer service, logistics management, financial analysis, process improvement, and business development
• Hands-on experience in demonstrating supreme technical competency, delivering mission-critical infrastructure, and ensuring the highest levels of availability, performance, and security

• Knowledge in mortgage servicing, Webex, outbound sales, private equity, and account management, along with a complete understanding of financial analysis
• Expertise in resolving client problems related to financial management, loan management, and quality management
• Strong knowledge and understanding of loan repayment schedules, diagnosing faults, resolving networks issues, and interacting with customers through a series of actions to fix a problem
• Proficiency in customer service management, credit documentation, and financial statement analysis
• An effective communicator and problem-solver with good interpersonal skills to engage, motivate and encourage individuals and the entire team

SKILL SET

·         MS Office Suite

·         Mortgage Servicing

·         Logistics Management

·         Loan Management ·         Credit Documentation

·         Financial Management

·         Continuous Improvement

·         Configuration Management

·         Mentoring & Feedback

·         Mortgages Management ·         Escalation Management

·         Quality Assurance

·         Reporting & Documentation

·         Financial Statement Analysis

·         Supply Chain Management

·         Training & Development

WORK EXPERIENCE

DXC Technology | Professional Technical Support                                                                                            Feb 2020- Present

• Training, guiding, providing feedback, and conducting continuous improvement programs for developing skills of around 28 team members
• Creating daily and monthly reports of productivity forecasts for every team member
• Assessing critical areas for continuous improvement considering individual or team’s viewpoint
• Tracking reports of SL and overseeing metrics of individual and team daily
• Creating reports and handling outages under the assistance of the ILC Team and monitoring progress accordingly
• Working on mini-internal projects along with handling multiple setups, domain migration, configuration requirement analysis
• Acting as a point of reference for the entire team and pulling team reports for Expedite and Backlogs whenever escalations assigning to the potential team
• Monitoring the incoming volume of self-user tickets of user and allocating it to the team within SL
• Giving feedback, cross-checking the reports for daily productivity of each staff and publishing scores monthly
• Brushing up the unusual incoming volume to evade fines for breaching SL and reporting to the team
• Working on avoidable metrics such as scrubbing, DSAT, and Escalations minutely by making a note of errors (if any) and sending it to the technology department to work on it and provide required feedback or training to the respective team member

The StayFit Kitchen process | Business Development Executive                                                                   Aug 2018- Oct 2019

• Contacted potential new clients through phone and email to measure interest and planned meetings
• Negotiated business terms through phone, email, and in-person meetings with new and existing clients
• Researched business, individuals, and industry trends to assess potential new customers and markets to provide better service to existing clients
• Trained and mentored sales team members along with prepared and delivered pitches to potential investors
• Attended networking opportunities, including conferences and industry events
• Worked with senior team members to manage risks

Fidelity India Pvt Ltd | Senior Process Executive                                                                                               Mar 2017- Jul 2018

• Identified the financial position and credibility of customers seeking loans
• Sold business loans, mortgages, and other financial products to customers
• Discussed different loans and credit facilities with borrowers
• Approved loans to a specific limit and rejected applications that don’t meet the borrowing threshold. Explaining the loan repayment schedules to borrowers
• Reviewed and updated loan files and credit documentation
• Obtained and compiled copies of applicant’s credit histories, financial statements, and other financial information
• Ensured clients adhered to loan agreements and ensured that repayment was made timely

Infosys BPS Limited | Process Executive                                                                                                              Jun 2015- Mar 2017

• Planned and supervised logistical operations as well as managed order cycle
• Negotiated with the clients and handled client account contracts
• Supervised logistics staff and resources
• Planned the delivery routes and ensured quality
• Created budgets and manage costs

EDUCATION

• Bachelor of Business Administration (BBA) from Gogte College of Commerce, 2015

AWARDS & ACHIEVEMENTS

• Received “SPOT AWARD” from clients in Infosys, Fidelity, and Stay Fit Kitchen
• Awarded with
   pPhotograph

  PRIYANKA MAHESH KINAGI

  Address: H.NO 3033/A Siddhi Vinayak Niwas, Bharat Housing Society, Laxmi Nagar, Ganeshpur, Belgaum -591108

  Mobile: +91- 97397-54804 | E-Mail:  priyankakinagi8@gmail.com

  LinkedIn: https://www.linkedin.com/in/priyanka-kinagi-112927244/

   

  PERSONAL DETAILS

  Gender: Female | Nationality: Indian | Date of Birth: 23rd August 1994

  SUMMARY

  • Result-oriented and detail-oriented professional with over five years of extensive and rich experience in customer service, logistics management, financial analysis, process improvement, and business development
  • Hands-on experience in demonstrating supreme technical competency, delivering mission-critical infrastructure, and ensuring the highest levels of availability, performance, and security
  • Knowledge in mortgage servicing, Webex, outbound sales, private equity, and account management, along with a complete understanding of financial analysis
  • Expertise in resolving client problems related to financial management, loan management, and quality management
  • Strong knowledge and understanding of loan repayment schedules, diagnosing faults, resolving networks issues, and interacting with customers through a series of actions to fix a problem
  • Proficiency in customer service management, credit documentation, and financial statement analysis
  • An effective communicator and problem-solver with good interpersonal skills to engage, motivate and encourage individuals and the entire team

  SKILL SET

   

  ·         Customer Relationship Management

  ·         MS Office Suite

  ·         Mortgage Servicing

  ·         Logistics Management

  ·         Loan Management ·         Credit Documentation

  ·         Financial Management

  ·         Continuous Improvement

  ·         Configuration Management

  ·         Mentoring & Feedback

  ·         Mortgages Management ·         Escalation Management

  ·         Quality Assurance

  ·         Reporting & Documentation

  ·         Financial Statement Analysis

  ·         Supply Chain Management

  ·         Training & Development

   

  WORK EXPERIENCE

  DXC Technology | Professional Technical Support                                                                                            Feb 2020- Present

  • Training, guiding, providing feedback, and conducting continuous improvement programs for developing skills of around 28 team members
  • Creating daily and monthly reports of productivity forecasts for every team member
  • Assessing critical areas for continuous improvement considering individual or team’s viewpoint
  • Tracking reports of SL and overseeing metrics of individual and team daily
  • Creating reports and handling outages under the assistance of the ILC Team and monitoring progress accordingly
  • Working on mini-internal projects along with handling multiple setups, domain migration, configuration requirement analysis
  • Acting as a point of reference for the entire team and pulling team reports for Expedite and Backlogs whenever escalations assigning to the potential team
  • Monitoring the incoming volume of self-user tickets of user and allocating it to the team within SL
  • Giving feedback, cross-checking the reports for daily productivity of each staff and publishing scores monthly
  • Brushing up the unusual incoming volume to evade fines for breaching SL and reporting to the team
  • Working on avoidable metrics such as scrubbing, DSAT, and Escalations minutely by making a note of errors (if any) and sending it to the technology department to work on it and provide required feedback or training to the respective team member

  The StayFit Kitchen process | Business Development Executive                                                                   Aug 2018- Oct 2019

  • Contacted potential new clients through phone and email to measure interest and planned meetings
  • Negotiated business terms through phone, email, and in-person meetings with new and existing clients
  • Researched business, individuals, and industry trends to assess potential new customers and markets to provide better service to existing clients
  • Trained and mentored sales team members along with prepared and delivered pitches to potential investors
  • Attended networking opportunities, including conferences and industry events
  • Worked with senior team members to manage risks

   

  Fidelity India Pvt Ltd | Senior Process Executive                                                                                               Mar 2017- Jul 2018

  • Identified the financial position and credibility of customers seeking loans
  • Sold business loans, mortgages, and other financial products to customers
  • Discussed different loans and credit facilities with borrowers
  • Approved loans to a specific limit and rejected applications that don’t meet the borrowing threshold. Explaining the loan repayment schedules to borrowers
  • Reviewed and updated loan files and credit documentation
  • Obtained and compiled copies of applicant’s credit histories, financial statements, and other financial information
  • Ensured clients adhered to loan agreements and ensured that repayment was made timely

   

  Infosys BPS Limited | Process Executive                                                                                                              Jun 2015- Mar 2017

  • Planned and supervised logistical operations as well as managed order cycle
  • Negotiated with the clients and handled client account contracts
  • Supervised logistics staff and resources
  • Planned the delivery routes and ensured quality
  • Created budgets and manage costs

   

  EDUCATION

  • Bachelor of Business Administration (BBA) from Gogte College of Commerce, 2015

   

  AWARDS & ACHIEVEMENTS

  • Received “SPOT AWARD” from clients in Infosys, Fidelity, and Stay Fit Kitchen
  • Awarded with “R & R Award” twice in Infosys, four times in Fidelity India Pvt Ltd, and Thrice in Stay Fit Kitchen
  • Achieved with “Q2 FY21 DXC Quarterly Champs Award” for July-Sept 20 in DXC Technologies
  • Recognised with “Q3 FY21 DXC Quarterly Champs Award” for Oct-Dec 20 in DXC Technologies
  • Become “Best Performer” for the month in all the companies

   

  References available upon request

   

   

   

  “R & R Award” twice in Infosys, four times in Fidelity India Pvt Ltd, and Thrice in Stay Fit Kitchen

• Achieved with “Q2 FY21 DXC Quarterly Champs Award” for July-Sept 20 in DXC Technologies
• Recognised with “Q3 FY21 DXC Quarterly Champs Award” for Oct-Dec 20 in DXC Technologies
• Become “Best Performer” for the month in all the companies

References available upon request