Versatile, multi-skilled, and efficient professional with more than 10 years of experience in banking industry, delivering performance within set time limits. Detailed and highly numerate professional interested in applying analytical and client management skill within a banking environment and in the service industry. Provided exceptional levels of customer service, ensure all customer queries / complaints are closed within established timeframes as stipulated in the service level agreements. Processed timely and accurate transactions, helps in achieving the company’s strategic objectives, in terms of financial customer, process, learning and growth while a Branch in Charge in Arablink Exchange (ADIB). Knowledgeable regarding banking products and services. Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously and work under pressure. Strong interpersonal and communication skills. Interact with people from diverse professional and cultural background in a courteous manner.