Seeking a challenging position with a progressive organization that will effectively utilize my knowledge and expertise, where I can grow with the organization and prove to be an asset for its effective functioning, be a team player for the achievement of organizational goals and its success.

• Reputations as a hardworking, reliable, dependable and accountable employee.
• Honest and can be trusted at all times.
• Well experienced in handling customer’s service.
• Fast learner; quickly incorporate and implement new procedure.
• Can work efficiently with or without supervision; can work under pressure.
• Can deal with people with all levels; with different nationality.
• Flexible and strong (Can do multi-task works).
• Knowledgeable about Computers, System Applications & Products (SAP), Documents & Internet.
• Strongly commercial with excellent communication and influencing skills.
• Energetic and capable of working independently and a good deal of autonomy.
• Have excellent time management skills & can meet the deadlines without compromising on quality.
• Coaching, motivating and developing others.
• Ensure quality customer care and attention by extending courteous personalized service.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Handle inventory of the items given to me and prepare reports for the operation manager and report directly to him the moving and non-moving items.
• Cooperating and having a good team in the shop and knowing the shop issues.
• Manage customer’s account.
• Maintain customer service levels according to company standards.
• Prepare invoice and delivery receipt once quotation is approved.
• Provides day-to-day report of the sales to the head/manager.
• Coordinate the delivery in accordance with customer require.
• Prepares and recommends the reorder or merchandise which is saleable.
• Assist the customers regarding return & exchange procedure, handling complaints and comment.
• Takes and conveys messages and answers general queries in a pleasant and efficient manner.
• Promoting the product to the customer.
• Answers telephone calls for customer inquiries.
• Retrieving, reviewing and distribution of mails to all staff and other departments.
• Leading on set-upping of the shop in more other branches.
• Preparing the weekly and monthly comparative report.