PROFESSIONAL SYNOPSIS

• Acquired an experience of 5 years in customer service, Event coordination and admin.
• A self-starter with management skills and customer service.
• An excellent planner with proven abilities in handling situation, generating customer loyalty levels and serving Retail and corporate sector customers effectively.

KEY STRENGTHS

• Possess calm, polite, friendly, and diplomatic attitude.
• Ability to work in any shift, varied hours.
• Ability to use computerize reservation system, phone, and multi-task
• Excellent knowledge of airport facilities and regulations
• Demonstrated ability to perform professionally under fast-paced environment
• Self-motivated with exceptional communication and interpersonal skills
• Ability to perform well on both independent contributor and team member.

AREAS OF EXPERTISE & EXPOSURE

Service Operations

• Check in counter.
• Ensure proper customer service and supervision.
• Conducting necessary trainings.
• Map & analyze business potential, identify new profitable product & product lines.
• Identify and explore new markets and tap profitable business opportunities for business development.

Client Servicing /Relationship Management 

• Businesses prospecting of complete range of products.
• Designing and conducting pre-sales presentations to Agents.
• Devise strategies through effective customer centric services for retention of clients.
• Build a harmonious relationship with passengers, agents and sub agents.

Sep 2018 – Mar 2020

Organization    : Sunset Events Organizing

Department      : Operations.

Designation      : Admin cum Events coordinator.

• Preparation of quotes and for the projects liaising with concerned departments.
• Pitching new clients for upcoming various events and exhibitions.
• Tele sales-Cold calling and follow up on the quotes.
• Coordinating with designer team and updating the clients as per their requirements.
• Follow up and service existing clients.
• Administrative support to sale & general office management.
• Answering calls, email, organizing travel arrangements.
• Data entry, post event reports.

Feb 2018 – Aug2018

Organization    : Framelez Events & Exhibitions.

Department      : Operations.

Designation      : Events coordinator.

• Preparation of quotes and for the projects liaising with concerned departments.
• Pitching new clients for upcoming various events and exhibitions.
• Tele sales-Cold calling and follow up on the quotes.
• Coordinating with designer team and updating the clients as per their requirements.
• Follow up and service existing clients.

Aug 2017 – till date

Organization    : Thai Airways,GSA(Majestic Tours & Travels).

Department      : Airport operations..

Designation      : Passenger movement Controller.

• Assisting passengers and answering questions at the counter to meet their travel needs.
• Assigned seats following reservation chart and coordinated special meals requests.
• Worked with airline computer system and completed entire paperwork tasks.
• Processed and secured passenger luggage and ensured no problems in checking-in & checking-out.
• Booked alternative flights for passenger during overbooked situations.
• Assisting passengers with accessing airport facilities.
• Assisting in the safety of the airport and boarding process.
• All the Ramp functions.
• Assisting passengers at the departures and related functions.Jul 2009 – Sep 2011Organization    : Silk Air (Airawat Aviation pvt ltd).Department      : Airport.

  Designation      : Customer Service Agent.

   

  • Handled check-in counter for Silk Air.
  • In addition to Silk Air also handled Indian Airlines,Oman Air,Jet Airways.
  • Pre-flight Checks.
  • Performing all the functions of check-in agent including issuing boarding for the flight.
  • Boarding the flight at the gate.
  • Post flight checks and reports.
• ACADEMIC CREDENTIALSBachelor of Commerce (BCOM) 2008. M.G University, Cochin.

  IATA / UFTAA Foundation Level 1 – Montreal, Canada.

  Diploma in travel & Tourism management.

  DCA, MS WORD, EXCEL, Powerpoint, Tally.

   

   

• PERSONAL DETAILS 

  Languages Known          :           English, Hindi,Malayalam,Tamil,Telugu

  Date of Birth                  :           04-03-1987

  Visa Status                     :           Residence-Husband’s sponsorship

  Nationality                    :           Indian