• Managing and training the Concierge, Night Auditor and Front Desk • Ensuring the Front Desk provides a professional and friendly service for guest as per the hotel standards • Dealing guest complaints and there other needs • Scheduling the staff Rota • Liaising with other departments • Handling the guest grievances and complaints • Observing and monitoring the worker’s performance to make sure that the company rules and regulations are being followed • Performs other duties as assigned from time to time by the management • Supervise working of staff and assisted in registration of hotel guests. • Preform Duty Manager duties per week • Monitor guest requests and resolved all complaints received to maintain guest satisfaction • Spot checking of rooms to ensure standards are maintained • Ensure correct staffing levels during peak and low occupancies • Ensure control of expenditure is kept within budget • Ensuring budgets set are achievable

• Monitor guest requests and resolved all complaints received to maintain customer satisfaction • Developed and managed all guest rooming procedures • Ensured optimal levels of customer satisfaction and communicated with guest on same. • Performed troubleshoot on various administrative systems such as call accounting and key encoding for guests • Responsible for associate Performance Reviews • Ensuring all Hotel policies and procedures are adhered to all times • Performs other duties as assigned from time to time by the management • Supervise working of staff and assisted in registration of hotel guests. • Train all staff members in all activities. • Coordinated with various departments and ensured scheduled room changes

• Greet and welcome guests in person and on phone; answer and direct inquiries to designated department. • Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. • Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products. • Manage front office reception area by cleaning and organizing desk and visitor lobby

Updated the front desk's concierge book daily so that guests had access to relevant local information. Supported building security by monitoring door access and inspecting lobby equipment to eliminate safety hazards. Repaired equipment to ensure continuous operation. Notified the front desk manager of any guest issues that needed added assistance for resolution. Posted and maintained public area signage for the hotel. Monitored proper and safe waste disposal. Organized bellboys to Sanitized high-traffic areas and equipment with approved cleaning supplies. Responded immediately to any guest requests or concerns and made sure that issues were promptly resolved. Escorted guests to and from their rooms and assisted with their baggage if other bellboys absent. Arranged properly bell boys to delivered newspapers, post, packages, faxes and check-out invoices to guest rooms. Provided guests with information regarding the hotel's amenities, local attractions, nightlife, dining options, museums and concerts. Communicated with coworkers and managers about completed duties. Greeted guests as they arrived at the hotel in a pleasant manner. Ensured cleanliness in high-traffic areas, including hallways, lobby areas and reception.