Skills

• Problem solving
• People management
• Communication Skills
• Analytical Skills
• Commercial Awareness
• Ability to work under pressure
• Negotiation Skills
• Customer service
• MS Office
• SAS

Experience

• Implemented strategies to manage the impact on Loan Impairment Charges. Managing a delinquent portfolio.
• Ensured that the operational efficiency was met without any breaches in the service level agreements.
• Identifying and analysing key issues through MI's and developing strategies to mitigate them.
• Guided and lead  third party service providers (Debt collection agencies) to achieve the set targets on a monthly basis while ensuring compliance to the bank guidelines.
• Held weekly performance evaluation discussions with the inhouse teams and with the directors and management of third party service providers.
• Conducted monthly forums with local senior management and regional senior management (Asia Pacific) on strategy and performance.
• Governance and control monitoring was done through operational audits and mitigated any risk that was identified.
• Staff training and staff development plans were executed.
• Managing customer complaints.