Analyzing and interpreting project specifications, requirements, and blueprints for new projects.
Establishing strong relations with vendors securing long term relationships.
Managing project launch while supervising assignments, and ensuring timely delivery without compromising on quality.
Leveraging team to maintain project documentation and distributing weekly reports to all business stakeholders.
Reviewing critical project reports and providing recommendations for improvement.
Handling end-to-end project planning while analyzing the risks associated with it.
Assisting the team in prioritizing and focusing on the objectives using Kanban board on Azure DevOps .
Coordinating with subcontractors to identify bottlenecks and resolve them to reduce the project completion time by 20%.
Establishing clear communication with clients maximizing project satisfaction and future business.
Escalating significant issues as needed to the senior management team.

Business and Data Analysis
Quality Management
Project Management
Dubai, UAE
Pune, India
Virag Fulzele
Project Manager
Analyzing and interpreting project specifications, requirements, and blueprints for new projects.
Establishing strong relations with vendors securing long term relationships.
Managing project launch while supervising assignments, and ensuring timely delivery without compromising on quality.
Leveraging team to maintain project documentation and distributing weekly reports to all business stakeholders.
Reviewing critical project reports and providing recommendations for improvement.
Handling end-to-end project planning while analyzing the risks associated with it.
Assisting the team in prioritizing and focusing on the objectives using Kanban board on Azure DevOps .
Coordinating with subcontractors to identify bottlenecks and resolve them to reduce the project completion time by 20%.
Establishing clear communication with clients maximizing project satisfaction and future business.
Escalating significant issues as needed to the senior management team.
Spearheaded the process of business analysis entailing requirement gathering, elicitation, business process mapping, and system
analysis. Organized the working progress of the project to stakeholders and customers.
Worked on project management plans beginning with a sprint planning meeting for every project and laying out components for
the upcoming work from backlog. Presented the working progress of the project to stakeholders and customers.
Prepared and negotiated on SOWs, managed relationships, and monitored vendor performance against SLAs.
Analyzed data to draw business-relevant conclusions and in data visualization techniques and tools in MS-Power BI.
Drafted User Stories, updated issues/bugs and maintain backlogs using Azure DevOps.
Successfully transitioned 3 projects from beginning to handing over to operations on business-as-usual basis.
Recognized for demonstrating ability to learn quickly and master complex concepts flawlessly.
Established and enforced Standard Test Processes and Deliverables within the gated timelines for testing and supporting
automation efforts. Proactively coordinated multiple project deliveries by participating in design reviews.
Prepared technical reports by collecting, analyzing, and summarizing information and trends.
Stayed up-to-date with new tools and strategies and maintain all testing documentation.
Improved overall accuracy by monitoring quality metrics such as defects, delayed developments, and project specific KPIs with
new tools and strategies while maintaining effective documentation.
Managed end-to-end project execution including project scoping, requirement and technical specification gathering, effort and
cost estimation, and risk management functions.
Planned project activities like scoping, evaluating, tracking, change management, delivery management, post implementation
and technical support at each stage of project development.
Prioritized project plans beginning with sprint planning meeting for every project and layed out components for the upcoming
work from the backlog. Monitored and tracked success metrics of projects.
Collected data to identify root cause of problems and developing metrics to identify indicators for improvement opportunities.
Trained and Mentored a team of 10 associates to reach specialist positions.
Processed order management queues based on customer driven actions.
Completed work to appropriate quality and speed expectations. Communicated with customers as required to progress orders.
Identified when customer orders require intervention and escalate as required while informing them regarding the same.
Supported broader teams to process other work to help manage customers.
Processed all general inquiry cases within same day processing SLA.
Performed technical troubleshooting processes for products and services, ticketing, reporting and escalations.
Liaised with alternate groups (e.g., Telstra / NBN Co) to resolve customer issues thereby improving the resolution cycle time.
Conducted training and change management processes to improve operations in turn boosting the quality metrics.
Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives.
Promoted as an SME after less than a year for exceptional performance, organizational skills and exceeding KPIs.

Advanced to a Quality Analyst position within 6-8 months for outstanding performance, productivity and quality.
Partnered with management to create, develop and implement quality initiatives, resulting in overall improvement of quality.
Crafted training materials, ran on-boarding sessions to train incoming team members and handled escalations.
Provided regular updates to team leadership on quality metrics by communicating production deficiencies.
Delivered presentations for various quality and operations team meetings.
Designed training materials, ran on-boarding sessions to train incoming team members and handled escalations.
Administered internal surveys and tabulated results to increase visibility
Collaborated with stakeholders for any process updates/gaps.
Investigated and Performed root cause analysis to identify reasons behind dis-satisfaction of service for customers.
Provided latest updates to the associates and ran checks to ensure 100% compliance.

Established and monitored customer service standards by employing recognized and comprehensive benchmarks for reserving
flight tickets.
Described product and service details to customers to provide information on benefits and advantages.
Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost
customer satisfaction.
Evaluated interactions between associates and customers to assess personnel performance and implement strategies for
customer satisfaction improvement.
Explained online self-help options to customers to promote additional and after-hours support choices.