Fathima Razzaq

Experienced, Agile Scrum Project manager

IT professional, with ITIL Foundation Certification and Prince2 Practioner Certification, with 9 years’ experience in roles of AGILE PROJECT MANAGER (ITIL Process) and SCRUM Master.
Overall 18 years of experience in cross functional leadership responsible for service delivery and assurance for multiple business groups which includes Program Management, Digital Transformation, Process and Workflow improvement, Product development,
Promote and support the deployment of Service Management process to all groups interacting with Problem Management, Change Management and Incident Management.

Expert at driving the adoption and enforcement of SCRUM rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

Worked directly with executives, stakeholders and product owners to gather and communicate program status, includes generation of effective, regular status reports and preparing for and leading meetings.
Assisting in the resolution and escalation of daily operational problems through identification of root cause analysis, process impact and corrective action follow up and write reports on quality improvement activities.
Prioritize the issues based upon impact to the users and SLA guidelines. Delegate’s responsibility by assigning the issues to the appropriate provider group for resolution based upon the categorization.
Demonstrated ability in effectively planning, coordinating & meeting deadlines. Self-driven, able to prioritize tasks and implement changes smoothly.
High-level leadership and mentoring ability. Excellent interpersonal and communication skills and act as single point of contact for face of business.
Ability to thrive in ambiguous environments and situations and known for delivering high level of results.

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