Management professional with over 20 years of experience in Retail Operations / Business Development / Sales / Distribution and Logistics within multiple industries in U.A.E.

Objective A challenging Management position in a fast-paced environment that will allow personal growth and career advancement.

Competency Excellent Communication and Interpersonal Skills, Persuasive Ability and sound understanding of Business Concepts and Issues, Strategic Planning, Organizing and Analytical Skills, Problem Solving and Decision-Making Skills, Commercial Awareness and Customer Focused Leadership Abilities, Manage and Develop People in a fast-paced retail environment.

Summary ● A result oriented management professional with exceptional planning and implementation capabilities. In-depth understanding of users’ requirements and market trends. Adept at cultivating, managing and leveraging client relationships.
Experience Business Development Manager – Mansoor Ahmad Mohammad Co. LLC.
Dubai, U.A.E. — Jun 2013 - Till Date (Distributor for leading global brands of Tableware like Luminarc, Arcoroc, Bodum, Regent, WNK and Vintia).
Achievements
● Instrumental in establishing more than 20 outlets of new accounts like Pan Emirates, Homes R Us, Emax, Sharaf, Maya Lals & Union Co-Operative in the Company.
● Increased the revenue of the company from 32 million AED to a value of 35 million AED (10%) per annum.

Key Responsibilities
● Managing new and existing accounts and developing them to their full potential to ensure consistent revenues.
● Analyze budget/forecast/actual sales/trends/regular sales & promotion results.
● Monitoring competitive activity and market conditions to provide feedback to Directors & Senior Managers regarding pricing and new products trending to ensure that the Company keeps & enhances its competitive advantage.
● Monitor key accounts stock level & sell out on weekly basis to avoid any dead stock & maintain healthy stock level and sales at their side.
● Orchestrating the sales team and retail outlets in terms of pricing & implementation of seasonal /festive promotions to be successfully carried out throughout all the retail outlets across UAE.
● Coordinating with the warehouse, sales team, merchandisers & retail outlets to ensure smooth flow of operations with regard to receiving of orders and deliveries being carried out.
● Instituting proper merchandise of product categories throughout all the retail outlets across UAE.
● Partnering with the principles in developing marketing strategies for all key accounts.

Assistant Manager – Al-Futtaim (Plug-Ins Electronics)
Dubai, U.A.E. — May 2001 - Dec 2012
Achievements
● Orchestrating the store (Dubai Festival City) to achieve annual sales of 150 million AED per annum to a budget of 144 million AED.
● Improved the CSR index from 7.5 to 9 out of 10.
● Partnered alongside the management team to set up and establish new stores (Al-Ghurair and Dubai Mall).

Key Responsibilities
● To achieve budgeted sales of the store (144 million AED per annum).
● Ensuring in all areas of operation the highest standards of customer service is achieved and expected as the norms.
● Maintaining the brand integrity through retail display standards.
● Providing full support to the HR Manager to ensure that all employees are fully trained and developed to a required standard to ensure effective staffing and the levels of internal and external customer service are maintained.
● Implement and maintain compliance with company policies and procedures through delegation and supervision.
● Monitor and evaluate the mystery shopper program and use feedback to develop staff and constantly deliver the highest standards of customer satisfaction.
● Execute marketing activities in the store in conjunction with the marketing calendar of the business.

Team Head (Distribution & Logistics of Mark’s & Spencer’s) – Tibbett & Britten (Gulf Agency Company (GAC) subsidiary)
Dubai, U.A.E. — Dec 1998 - Mar 2001
Achievements
● Achieved 100 % accuracy in terms of annual inventory.
● Increased outbound service level to 100% by suggesting the revision of inbound containers schedule.

Key Responsibilities
● Analyze data to monitor performance and plan improvements & demand.
● Allocating and managing staff resources according to operational needs.
● Implementing health and safety procedures.
● Managing staff training & issues.

Restaurant Captain – Chicago Beach Hotel
Dubai, U.A.E. — Jan 1996 - May 1997
Achievements
● The Outlet (Flints) was awarded the best outlet by the Department of Tourism & Commerce Marketing in terms of service provided to customers.

Key Responsibilities
● Communicate service needs to chefs and stewards throughout functions.
● Ensure banquet rooms, restaurants, and coffee shops are ready for service.
● Inspect the cleanliness and presentation of all chinaware, glassware, and silverware prior to use.
● Implement and maintain compliance with company policies and procedures through delegation and supervision.
● Develop and maintain positive working relationship with staff, and listen / respond appropriately to their concerns.

Education Mithibai College (Mumbai University), Mumbai India.
Bachelor of Science — 1993
K.C.College of Management Studies, Mumbai India.
Diploma in Hotel / Travel and Tourism Management — 1994
Skills ● Working Knowledge of SAP.