Curriculum Vitae

Umar Ayaz Bheda
DUBAI, U.A.E
Mob: 00971 50 5821586
E-mail: [email protected]
Date of Birth: 2nd March 1985

CAREER GOAL

To implement and optimize innovative business IT Infrastructure solutions.

WORK EXPERIENCE

April 2018 – Present
IT Manager, Marka PJSC, Dubai.

Job Profile, Environment and responsibilities includes:

• Responsible for maintaining IT Systems for 17 Restaurants and 6 Retail Outlets
• Leading a Team of ERP Experts, IT Engineers & IT Admins
• Responsible for overall IT functionality of Avaya Call Centre
• Responsible for defining IT Strategy, Budgets & SOPs
• Implement DR and VEAM Backup Solution for Business Continuity
• Implement Power BI – Reporting Tool Bi4Dynamics
• Maintenance of VM Ware Servers & EMC SAN Storage
• Major Projects completed:
o Migrating Email Infrastructure from Data Centre to Office 365 Cloud
o Migrating In House Backup solution to Azure Cloud
o Revamping the VPN connectivity Infrastructure to optimize cost
o Revamping the Microsoft Dynamics Navision ERP
o Implementing BI Tool for Navision
o Pre-Opening of 4 New Restaurants

July 2014 – March 2018
IT Manager, Landmark Hotels & Suites, Dubai.

Job Profile, Environment and responsibilities included:

• Responsible for maintaining IT Systems of 6 Hotels in UAE & 2 Hotels in Saudi
• To Lead a Team of 8 IT Staffs
• Responsible for defining IT Strategy, SOPs and up-gradation path
• To implement solutions to enhance guest experience & increase revenue
• To implement solutions to optimize operations and reduce cost
• To implement solutions to reduce risk, increase security and system availability
• To Design and Deploy IT Systems for new Hotel Projects
• IT Consultant for sister companies – Restaurant Chains & Real Estate Domain
• Major Projects completed:
o Pre-Opening of 3 Hotels in Dubai, Fujairah & Jeddah
o 5 Full Scale Wi-Fi Infrastructure Revamp Projects
o Consultation, Designing, Negotiation & Implementation of above 8 Projects
o Cloud based Backup solution using Acronis and Azure
o E-Documentation and Registration system for paperless Check-In
o Cost Effective Interactive TV System, first of its kind in Dubai
o IT Infrastructure consultation and Designing for Two 4 Star Hotels in DIP

Aug 2013 – June 2014
IT Manager, Emirates Grand Hotel, Dubai.

Job Profile, Environment and responsibilities included:

• Responsible for IT Infrastructure of 2 Hotels and 2 Sister companies
• To Lead a Team of 5 IT Staffs to resolve IT complaints
• Identify key areas of IT Expenditures & Optimize
• Management of the Cisco IP PABX & IPTV System for Guests
• Management of Exchange Emails and Symantec Backup Systems
• Management of Back office Software’s like FMC, Sun, Paytrax for Payroll
• Major Projects completed:
o Designing IT Infrastructure for a new Hotel Building Extension across SZR
o Revamp Wi-Fi infrastructure for a 430 Room Emirates Grand Hotel
o Opera V 5.0 PMS Implementation for Tulip Inn Sharjah Hotel
o Micros 3700 Point Of Sales implementation for EGH & Tulip Inn Sharjah
o Active Directory Server Upgrade
o Sun Systems Finance Software Upgrade

Aug 2011 – July 2013
Asst. IT Manager / IT Manager, Mercure Gold hotel, Dubai.

Job Profile, Environment and responsibilities included:

• Implemented new IT Systems during Rebranding to Accor Standards.
• Managing the complete IT & Network infrastructure of the Hotel.
• Manage the Microsoft Server environment as DHCP, DNS & Print Server.
• Setup and Management of File Server for Centralized Data access for Users.
• Juniper/Fortinet Firewall management for implementing Company Internet Policies.
• Managing all the Hotel Related Software’s.
• The Setup included implementation and Management of:
o Opera PMS, Micros POS, Fidelio Material Control
o NEC PABX
o Smartel call accounting system & PABX interface.
o IDS Back office interface
o HP Switching Network.

Oct 2008 – Jul 2011
IT Supervisor, Emaar, Almanzil and Qamardeen Hotels, Downtown Dubai.

Job Profile, Environment and responsibilities included:

• Creating and maintaining User Profiles in Microsoft Active Directory.
• Managing Switches, Routers. Access Points for proper functioning of Hotel Network.
• Maintaining Micros 3700 for F&B Operations.
• Maintaining Opera Application and Database Server as Hotel PMS.
• Managing Company Data Backup using the Symantec Backup Exec Software.
• Managing Alcatel PABX, FCS Call Accounting & Voice Mail.
• Implementing and monitoring of Sophos Antivirus Endpoint Solution.
• Maintenance of other Hotel related software’s like:
o Delphi for Sales.
o Sun System for Accounts
o FMC for Purchasing, Inventory & Costing.
o Antlabs for Guest Internet System

December 2007 - September 2008
Software Engineer Trainee, Tata Consultancy Services. India.

Job Profile, Environment and responsibilities included:

• Worked in the Ericcson GSM/CDMA Communication Systems Project.
• Was a part of an ICS (Interboard Communication System) team.
• Primarily responsible for solving Name Server Related Trouble Reports.
• The trouble shooting consisted of Embedded C Codes and Java Classes

EDUCATION

2003-2007 Pt. Ravishankar Shukla University, Raipur (C.G.), India

BE Electronics and Telecommunications

The Degree included courses in Electronics, Information and Communication Systems. Also was the part, the elements of Software Engineering along with C as Programming Language.

The Final Year project was an Integration of the use of Electronic circuits and Computer language to form Automated Telephone Caller Id System.

Cleared the Engineering Degree with an aggregate of 7.9 SPI out of 10

2002-2003 Higher Secondary Certificate

Physics, Chemistry and Mathematics as core Subjects.
Aggregate Percentage: 83 %

2001-2002 High School Certificate

Aggregate Percentage: 74 %

CERTIFICATIONS

 ITIL Foundation V3

REFREES:

Ismail Younus
Director of IT, Gevora Hotel, Dubai
Mob: 00971 50 726 7337

DECLARATION

A Firm believer of “Choose Excellence, and success will follow”, always try to do what I love, and IT System and Softwares is one of them. With a willingness to Learn, looking for a position in a company that can give me the platform to live my passion.

UMAR AYAZ BHEDA