Competent in assessing & implementing effective solutions to customer needs with an aim to improve client contentment & consequently their loyalty, repeat & referral business  Proficient in managing stakeholders with the answerability of informing them on future scenarios, maintaining key relations with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience  Proven capabilities in end-to-end management of medium to large sized Network Projects from strategy to implementation involving requirement analysis, scheduling, tracking, system study, designing, coding, testing, de-bugging, security and troubleshooting  Rich experience in running successful data centre & network (data & voice) projects/ operations, entailing the implementation of cost cutting strategies/ initiatives for business excellence through process improvement
 Capabilities in establishing processes & SOPs, streamlining workflow and creating work environment to enhance productivity innovatively; worked with consultants and vendors to ensure that the IT Infrastructure provided sufficient resources to deliver the desired level of business performance
 An innovative & result-orientated professional with strong planning, communication, problem solving, strategic thinking, interpersonal, presentation & negotiation skills