• Coordinates closely with Business Development Manager to better align with company goals.
• Develops client proposals, credit facility applications and follow up with potential corporate clients.
• Provides and proposes inputs/recommendations on marketing strategy ideas to optimize targeting of customers.
• Secures and records customer information of new and existing clients. Contact person for most corporate accounts.
• Provides personalized service to customers by building sustainable relationships of trust through open and interactive communication.
• Communicates effectively over the phone and via email.
• Performs comfortably in fast paced environment where chats on FACEBOOK, WHATSAPP and TAWK.TO are monitored, reviewed and assessed.
• Exceeds team goals and sales target month-on-month to ensure company’s profit.
• Markets through FACEBOOK, SMS and PRINT ADS.
• Prepares sales invoices via E-TRAVEL and TRAACS software.
• Sends payment link to customers through PAYFORT PAYMENT GATEWAY.
• In charge of sending daily visa report, overstay and ticket sales of head office and branch.
• Proves multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email and char while working in a fast-paced environment.

• Consistently stayed within the TOP 5 agents for highest grossing sales on a monthly basis.
• Received high volume of incoming calls regarding air, ground, hotel and holiday bookings as a travel agent, sales person and mediator between customer and hospitality services/suppliers.
• Delivered solution-driven customer service by leveraging a natural ability to build rapport, assessing needs, and determining best practices to solve client concerns.
• Educated the range of products and services to new customers and close sales deals.
• Exhibited the highest level of expertise in travel planning and website booking.
• Handled supervisory calls and audits.

• Fulfilled customer travel requests and exhausts all means to achieve customer satisfaction.
• Demonstrated knowledge, skills and abilities required to assist the team in maintaining great performance in given tasks and responsibilities.
• Coordinated with Team Managers and Operations Managers on issues that arise in the production floor.
• Trained and coached new agents on the floor above normal daily duties through shadowing, call monitoring and mock calls.
• Achieved daily goals as part of larger effort to drive measurable sales for the account’s success.

• Took in average of 200 calls a day to provide to arrange reservations, routings, ticket cost, and baggage allowance for passenger using APOLLO GDS.
• Explained airline policies regarding purchase, rebooking and cancellation.
• Assisted customer with planning and booking air tickets.
• Informed clients of essential travel information such as travel times, transportation connection along with passport and visa requirements.
• Provided accurate, valid and complete information by using methods and tools.
• Upsell travel insurance, hotel bookings, car rentals.
• Maintained a professional demeanor and ensured the highest level of customer service and satisfaction.

• Exhibited the highest level of expertise in debit cards and handled supervisory calls.
• Obtained client information by answering telephone calls and verifying their accounts.
• Explained the benefits of specified products, concisely detailing all prices, offerings and company policy.
• Delivered solution-driven customer service by leveraging a natural ability to build rapport, assessing needs, and determining best practices to solve client concerns.
• Demonstrated knowledge, skills and abilities required to assist the team in maintaining great performance in given tasks and responsibilities.
• Coordinated with Team Managers and Operations Managers on issues that arise in the production floor.
• Assisted in making sure the shift runs smoothly by ensuring that all agents are in correct call status, helped them in making manual calls, trained newly hired agents and answered any questions that agents have about how to run their system and proper call flow.

• Answered inbound calls, covering full range of company’s services, including obtaining information necessary for resolution of transaction.
• Utilized knowledge of upsell products pricing and billing system to remarket customer base and have the ability to communicate them directly to customers.
• Assisted potential and existing customers about cable, internet and phone services.
• Consulted with customers on the newest upgrades and bundle packages available.
• Consistently improved customer satisfaction through expect resolution of conflicts, issues and concerns.

• Provided any other assistance needed with adding new service or changing to their existing service.
• Researched required information using available resources and provide customers with product, service and information through a sales script.
• Entered new customer information into system, identify and escalate priority issues, route calls to appropriate resource and document all call information according to standard operating procedures.

• Placed outbound calls to potential customers by excellent communication and persuasion skills by informing them of the benefits to get the starter kit.
• Consistently worked to achieve pre-agreed sales and growth target.
• Educated the range of products and services to new customers and close sales deals.
• Possessed solid knowledge and ability to explain and offer programs and services.
• Worked with outbound sales in a high call volume environment. Handled 200+calls per day with auto dialer.
• Made calls to clients offering grant application assistance and business starter kits giving them the opportunity to get more information about the process.