Dear Mr. / Ms.,

I am a management professional, with 19+ years of exceptional track record in spearheading operations, customer service and supply chain, seeking a challenging position with a growth-oriented company to make tangible contributions to the financial bottom-line.
As apparent from my CV, I have a thorough insight into the business and customer service nitty-gritty’s of the industry. This enables me to contribute in highly tangible monetary terms to the bottom lines of my current and previous employers. I have displayed exceptional proficiency in the development and implementation of sales and marketing strategies consistent with overall goals and objectives of the business. I have efficiently developed & managed four offshore outsource contact centers and one onshore center. What deserves to specially mention is that I have successfully managed 105 outsourced agents and launched the risk management and collection department in Vodafone Company.
I also possess invaluable experience in managing customer service and call center operations from project and inventory management to merchandising, sales and client management. My ability to substantially augment revenue, network with industry contacts and negotiate critical deals, gives me a unique edge from which I can add value to your business.
I have utilized my strong managerial skills, analytical thinking and creative problem-solving capabilities in countering competitor initiatives and shaping challenges into concrete achievements and sustainable business growth. My ability to perform well under pressure and commitment to quality are skills that I can immediately apply to contribute to the success of your highly esteemed organization and make me a valuable team member.
My attached CV details my experience. I look forward to the opportunity to meet with you to discuss my qualifications further.

Regards,
Wassim Hanna