Jubair Ali

Desktop Support Engineer

TECHNICAL SKILLS
 Microsoft Windows Client and Servers operating systems.  Knowledge about Active Directive, DHCP, DNS, WDS, and Printer Management.  Creating and Troubleshooting AD objects such as Users, Groups, OU’s.  Good Knowledge about MS Office Products.  Basic knowledge of Linux and MAC Operating systems.  Good Knowledge with IP and Network Management.

ADDITIONAL SKILLS:
 Course Completed in MCITP - Microsoft Windows Server Administrator 2008
 Course Completed in DCA – Diploma in Computer Applications.

ACCOMPLISHMENTS
A Large-scale Windows 10 migration project, transferring the client's OS from Windows Seven,
installing Office 2016, and custom user applications with Windows Deployment Server, testing for
application compatibility, backing up and restoring all user data, copying all hard drive information
with Backup Tools, and upgrading hardware modules.

Last Resume Update January 31, 2019
Address Sharjah, United Arab Emirates
E-mail jubair_knr@live.com
Phone Number +971-557679273

Experience

Wipro Limited, Through the consultancy of Pyramid IT Consulting Pvt Ltd. Chennai, India.
Desktop Support Engineer
Mar 2018 - Dec 2018

Responsibilities:
 Administration of More than 500 Desktops & Laptops in Local & Remote Locations.
 Handles problems recognition, research, isolation,resolution, and follow-up for routine user
problems.
 Assists in Spyware, Malware and Virus removal, Data backups, and recovery.
 Deploying Windows and Linux based Operation Systems and Applications.
 Providing Remote desktop support to Employees with various locations. (Tools - Control F1,
Bomgar)
 Configure Exchange and Office 365 mail box’s in user Profiles.
 First level support for Client Specific applications (Connectivity and configuration of applications
only).
 Tracking asset movements and ensuring software and hardware assets are within control.
 Printer/ Scanner and IP Phones installation and configuration.
 Provide dedicated support for VIP users.
 Performs miscellaneous job-related duties as assigned by Operation Managers.

Wipro Limited, Through the consultancy of Crown Solution India Private Ltd. Chennai, India.
Desktop Support Engineer L1
Oct 2013 - Mar 2018

Responsibilities:
 Answers evaluate and prioritize incoming telephone, emails, and in-person request for assistance
from users experiencing problems with hardware, software, networking, and other computer-related technologies.
 Understanding the Severity Levels and closing the Calls on a priority basis to achieve 100% SLA
from Ticketing System.
 Basic installation and configuration of Software's applications for end users.
 Assists in Software and Hardware upgrades and new installations.
 Relocated users to new workstations, including moving and connecting assigned equipment

Education

Jamal Mohamed College, Trichy, India.
BCA Computer Applications
Jul 2009 - Apr 2012

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