Contact details,

+201285549555    main line

+201023992269

E-mail:  magedrizkalla@outlook.com

magedrizkalla@hotmail.com

Skype: castellocage

Permanent Address

Asmaa Fahmy Street, Ard El-Golf, Heliopolis, Cairo, Egypt.

Key Career Objective

I am a professional individual with high interpersonal and strong managerial skills within the hospitality Industry and I look forward to a challenging career in a fast growing organization to contribute and participate effectively in the growth of the company and reach business and personal objectives.

Over View of my Career:   

I started my career with Hilton International Abu-Dhabi in the year 1995 as a Telephone Operator, after which I was promoted as a Receptionist.  I was further to be promoted as Shift Leader in 1999, but it was at this time that I moved to the Four Points Sheraton-Dubai as a Night Manager till June 2000.   After that, I got an opportunity to join back the Hilton International at the Hilton Dubai Jumeirah property as a Night Manger in July 2000. I was promoted to Front Desk Assistant Manager then promoted to be an Asst. Front Desk (Office) Manager. Then by August 2005 I joined Al Bustan Rotana Hotel-Dubai 5* deluxe as a Assistant Front Office Manager, then the had give me the chance to be part of Rotana’s first Hotel in Kuwait as a Front Office Manager in charge of reservation & revenue in Al Manashar Rotana Hotel-Kuwait 5* stars property.

Accordingly I had the opportunity to join back Hilton with Hilton Kuwait Resort 350 rooms as a Front Office Manager.

Then I have had the opportunity to increase and develop my experience by practicing a new pre-opening for a bigger 5 stars luxury hotel & bigger keys inventory in the country, looking after 106 Colleagues & 8 sections  with Jumeirah Messilah Beach Hotel & Spa, after that I have joined Hilton Doha, Hotel got 309 Key & 7 outlets with meeting facilities as a Front Office Manager.

Then I have accepted a new challenge being a Hotel / Resort Manager for Rohanou Beach Resort & Ecolodge.

Detailed Work Experience

July 2015 – Up to date.

Resort Manager

Rohanou Beach Resort & Ecolodge.

Rooms: 180  actual keys ( projected 180 Keys)

Brigade of 105Team members including HOD’s

Looking after running & coaching the daily hotel operation from all aspects, Sales, Marketing, Contracting, Administrations, Rooms Operation, F&B Operation, Chrystal implementations, Finance, Revenue, yielding & Operational aspects, Quality assurance & Inspections, Provisions & Projects as well as looking after Governmental & Public Relations.

• The Resort is rated and prized with the best Hotel Certificate award from Holidaycheck, Booking.com in 2015/2016/2017/2018, and Certificate of Excellence 2017/2018 form Tripadvisor. Rohanou is considered as one of the best diving spot & Relaxing in the Red Sea district.

July 2014 – July 2015.

Front Office Manager

Hilton Doha, Qatar.

Rooms: 309

Brigade of 57 Team Members & 5 Managers

Looking after all related front office operational requirements.

( Executive Floor, Airport Services  & Transportation, Recruiting, team building, training,

investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM,

Quality assurance audit, Salt )

November 2012 – July 2014.

Front Office Manager looking after Rooms Division Operation

Jumeirah Messilah Beach Hotel & Spa , Kuwait.

Rooms: 407

Brigade of 106 Team Members including 8 Managers

Looking after the entire Front Office Operation, Butler services, Club Executive, Concierge & Guest Relations & Airport Services Meet & Assist, Transportation department, as well as working closely and involved with HK & Laundry Operation beside the related financial & resourcing responsibilities for the  Rooms Division Department. (Quality check, projects, training, analyzing, House Keeping, decision making, assessing & evaluations, team building, budgeting, discipline & investigations, all related financial aspects for rooms division operation, service excellence & guests satisfactions…. Beside day to day routine operation)

August 2011 – November 2012.

Front Office Manager

Hilton Kuwait Resort, Kuwait.

Rooms: 350

Brigade of 60 Team Members & 3 Managers

Looking after all related front office operational requirements.

( Executive Floor, Airport Services  & Transportation, Recruiting, team building, training,

investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM,

Quality assurance audit, Salt )

September 2006 – December 2010.

Front Office Manager / Reservations & Revenue In-charge (Opening Team )

Al Manshar Rotana Hotel 5*stars, Kuwait.

Rooms: 200

Brigade of 48 Team Members

Looking after all related Rooms and Reservations Department Operation, and online bookings GDS,CRS, including the budget and forecasting

August 2005 – August 2006

Assistant Front Office Manager

Al Bustan Rotana Hotel 5* Hotel , Dubai,UAE.

Rooms: 275

Brigade of 73 Team Members

Looking After the Rooms operation for all related financial, goals, team, training, hiring, budget, revenue.  Evaluation aspects

August 2003 – July 2005

Assistant Front Desk Manager

Hilton Dubai Jumeirah, UAE.

Rooms: 389

Brigade of 50 Team Members

Looking After the Rooms operation for all related financial, goals, team, training, hiring, budget, revenue.  Evaluation aspects

March 2003 – Till March End  

Acting Front Desk Manager (Task Force basis)

Al Ain Hilton, Al Ain, U.A.E.

Rooms: 202 

Bridage of 30 team members

July. 2001 – August 2003

Front Desk Assistant Manager

Hilton Dubai Jumeirah, U.A.E.

Rooms: 389     

Brigade of 62 Team Members

Desk Manager related jobs

July 2000 - June 2001 

Night Manager (opening Team)

Rooms: 389     

Hilton Dubai Jumeirah, Dubai, U.A.E.

Night Manager related job, night closing and financial departmental related aspects

Rooms : 389

Brigade : 55 team members

July 1999 - June 2000 

Night Manager (new opening re-launch)

Four Points Sheraton, Dubai, U.A.E.

Rooms : 126

Brigade : 25 team member

Night Manager related job, night closing and financial departmental related aspects

Relieving FOM in her absence

Sep. 1995 - June 1999 

Career Achievements

• Leading Rohanou Beach Resort rank to be # 5 among 126 5&4 Stars properties within the district instead Of 48 rank number.
• Leading the GOB to be 36% by an increase of 17%
• Reduce the team turn over by 10% reached 1.7 % for entire property
• Running all upgrading projects successfully by increasing hotel assets and related back ups
• Success of upgrading the hotel with an official license for 4 stars instead of 3*
• Implementing all approved Lifetime, HACCP procedures with related approved inspections
• Upgrading Buffet Kitchen to serve 200 pax instead of 95 pax
• Success in marketing the property with direct agents in Germany, France Italy & Belguim
• Obtain Holidaycheck, TripAdvisor, Booking.com, with a service excellence certificates
• Implementing PMS, & BMS system in the property as it was on manual bases
• Led department scores in Salt at Hilton Doha with 15 % increase & upsell revenue with 4%
• Achieved JDP score of 8.5% YTD - Jumeirah Kuwait
• Led the Department P&L YTD with an increase of 11% of rooms profitability from the set budget –Jumeirah Kuwait
• 2 Years in row achieving a quality assurance of 94% with - Hilton Kuwait
• Led the FIT segment average room rate with KD 4.538/ ahead of the 2009 budget – Rotana Kuwait
• Up-selling revenue 2009 achievement 13 % above 2008 revenue – Rotana Kuwait
• Achieving RGSS YTD 2009 . 93 % ( FO & Resv. Operation) Rotana Kuwait
• IFH score YTD 94 % YTD IFH is a monthly test / mystery calls on reservation quality & technique Rotana Kuwait
• Achieving 89.8 %LQA ( Leading Quality Assurance ) score for 2009
• Achieving 88.9 % departmental profitability year to date – 2009 against 85.4% budgeted Rotana Kuwait
• Achieving RGSS YTD 2008 91.3 % (Rotana Guest Satisfaction Survey controlled & managed by head office) 2008 yearend report for (all Front Office & Reservation related criteria ) and total hotel 88 % Rotana Kuwait
• Best Department Award 2008 for achieving highest standards in grooming, telephone standards, product knowledge & departmental trainings
• Upselling Revenue up to Dec 2008 KD/ 68000.00 Rotana Kuwait
• Driving the room revenue with 5.5 % a head of the budget, year to date with a coordination & support with the Sales & Reservation Team
• Led the FIT segment average room rate with KD 7/ ahead of the 2008 budget
• Achieved 86.3 % department profitability -2008
• Second Hotel in Kuwait Bench Market through LQA (Leading Quality Assurance) 2008 Report & number 3 among Rotana 5 stars hotels.
• Third best Front office operations score among Rotana Group of Hotel 2007   in LQA ( Leading Quality Assurance)  Mystery Shopper
• Out sourced HOD’s outing touching base on Team building went through several sessions and exercises  to enhance all required skills to build a team and maintaining  stability & team spirit
• Chairman Of Go Green community: The first friendly environmental hotel community in Kuwait run by Al Manshar Rotana we are taking a lead among Kuwait Hotels & directors.

Training & Courses

• Official Governmental certificate (Ministry Of Labor) for health, safety and industrial safety in work surrounding
• Oz’s principals : Hilton International
• 5 Choices : Hilton International
• Ideas : Jumeirah Group
• Managing Employee Development: Rotana Employee Development course assigned to enhance all methods to develop the team work and work environments. This course mainly assigned for HOD’s
• Management Stress course conducted by PRO Dubai
• Utell / Pegasus: Certified handler for Utell CRS system
• Zodiac : Rotana Management full course going through the 9 competencies (full 10 day program)
• Hilton University: Internet Operations & management studies I have achieved 8 course on revenue , people &time management
• License to hire: How to conduct a profit ional certified interview for or levels
• License To review: How to conduct a personal appraisal or evaluation for a team members or higher ranks (supervisory and managerial levels)
• MAP ( Management Awareness Program) : Time Management, Delegation, Team Working, Managing Performance, Influencing & Persuading, Managing Conflicts, Problem Solving & Decision Making, Negotiation, Behavioral Interviewing, Appraising Employees, Managing Disciplines
• Training in Accounts Department : all sections (stores, F&B cost control , general cashier, payable, income- auditor, receivable, chef accountant, Credit Department monthly and yearly hotel reports for Hilton International & owning company)
• Supervision 2 sessions : full day training course covering(Developing personal potentials- Manning stress- planning & Organizing- Manning Time, Understanding Finance- Market Awareness- Setting Standers- Solving Problems- Communicating Effectively- Selecting Employees- Training & Orientation- Delegating Work- Motivating Others)
• Claviga Up-selling training course :(an international company from UK Based)
• WOW course for guest satisfaction arranged by Hilton Jumeirah – (Dubai)
• Fire fighting : Forum & Course arranged and conducted by (MIFA) live fire fighting
• Fidelio & Opera main set up training & Installation for the hotel opening.
• Police Internet Training by UAE & Kuwait Police Internet System
• Visa On Line Training by Police & Immigration Department – (Kuwait)
• Selling Program course : Identifying sales leads in written correspondence – Telephone selling – Gaining the commercial edge – Selling through excellent customer care – Complaints handling)
• Front Office Management Course: Reservation – Reception - Executive Floor - Group Co- ordination – Assistant Manager (Cairo Ramses Hilton)
• Training In the Credit Department.(Hilton Abu Dhabi)
• Japanese Culture Course.(Hilton Abu Dhabi)
• French Course at the Culture Foundation (Abu Dhabi)

Educational Qualifications

2002 – 2006                           Studying with American Hotel & Motels Association (Managing Rooms Operation)

1989 – 1993                                          Bachelor’s Degree in Social Work

Faculty of Social Work, Cairo University

1986 - 1989                                          Secondary level in Nile Military Secondary School

1977 – 1986                                          Primary & Preparation Level in American School

Personal Details

Date of Birth                                       May 1st, 1972

Nationality                                           Egyptian

Marital Status                                     Married

Language                                              Arabic – English – French (Fair)

Computer Skills

• Windows & Windows Microsoft Package & applications
• Host System (Hotel Management Operating system)
• Fidelio Package (Hotel Management Operating system)
• Opera Package (Hotel Management Operating system)
• CRIS system (Hilton Central Resv. System)
• Utell GDS ( global distribution System ) & Expedia
• ROL (Rotana On Line)
• OnQ Insider & OnQ PMS Hilton Int. Property Management System
• Yielding & Revenue Management course by Jumeirah ( IDEAS)
• ADACO procurement, stores & purchasing on line system
• Oasys & E-Doc Human Resources and payroll system