Dear sir/madam

requesting you to look into my cv am omer musaa i am Sudanese am looking for job :
Education
2010 Open University of Sudan for Science & Technology Sudan
B.Sc. in Information Technology, Computer Science department
CGPA: 3.07
2005 University of Gezira for Science & Technology Sudan
Intermediate Diploma , Computer Science department
Grade Two

Experience
3/2004 – 1/2005 Computer Technician
Working as a Computer Technician at General Hospital in Sudan.

3/2004 - 06/2007 System Administrator
Working as a system administrator in The Open University of Sudan.

7/2007 - 10/2008 Computer Programmer
Working as a computer programmer and maintenance engineer for
Al Anan Digital Co.

11/2008 - 2/2015 Computer Programming Teacher/Networking Teacher
Out Bound Customer Service –Zain Telecom company
Sudan – Khartoum (November 2013 – March 2015)
Duties When the customer call and rise a complained about ZAIN services, we are calling back the customer to Identifying and escalating priority issues or customer complaints and follow up with him about the details of his or her complain and then assign the ticket to the consider departments with the necessary comments and information .After processing the customer case and resolving it we are calling back to customer to inform him/her about the finale resolution and we are getting the feedback from the customer about it.
Maine Activities:
- Providing accurate information and advice
- Guiding all customer issues to a satisfactory conclusion
- Following up on ongoing customer cases and communicating progress to management and customer
- Creating and maintain customer call logs

Working as a Computer Programming Teacher/Networking Teacher for the Computer Knowledge Center

3/2015 – new Database Administrator
Working as a Database Administrator for the electronic passport project in General Directorate of Residency and Foreigners Affairs - Sudan

Computer Skills
programming database (Oracle , MY SQL , SQL Plus), Computer Networks, Microsoft Windows, Microsoft Office, great knowledge about hardware maintenance & software troubleshooting, Customer Support Analyst / Technician.
Excellent diagnostic and problem solving skills
Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adjust to changing priorities
Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
Ability to quickly gain new skills and knowledge when faced with new challenges
ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions
Able to show respect to other cultures and work in a culturally diverse environment.