• Delivered and excellent customer service by greeting and assisting each customer
• Collecting and entering data in database and maintaining accurate records of valuable customer information.
• Resolves and clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, follow up to ensure resolution
• Finding the application and documents of the customers from CBCM, CDMS software.
• Entering customer and account data from source documents within time limits
• Extracting the information of the customer from valid documents like Emirates ID, Passport and Visa, GCC ID and Diplomat ID
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Approving request using Online Verification by matching the valid Emirates ID documents and checking the details of the provided customers from CBCM if it’s correct.
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.

OBJECTIVE
inn

SKILLS

• Computer Literate (MS Word, MS Excel, MS Outlook, Power Point)
• SAP ERP User
• Spreadsheet management
• Sorting and labeling
• Compiling data
• Data verification
• Data entry
• Error detection
• Teamwork
• Multi – tasking
• Communication Skills

EDUCATION

Bachelor Science in Industrial Engineering
1998 – 2006

PERSONAL INFORMATION

Address: Indigo Tower
JLT, Dubai UAE
Birthday: September 27, 1981
Nationality: Filipino
Status: Single
Visa: Visit Visa
Mail: [email protected]
Mob #: 0506101566/0527399561

LANGUAGE

FILIPINO AND ENGLISH

EXPERIENCE
CUSTOMER SERVICE/DATA ENTRY OPERATOR•ETISALAT CORP • DEC. 27, 2016 – JUNE 14, 2018

• Delivered and excellent customer service by greeting and assisting each customer
• Collecting and entering data in database and maintaining accurate records of valuable customer information.
• Resolves and clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, follow up to ensure resolution
• Finding the application and documents of the customers from CBCM, CDMS software.
• Entering customer and account data from source documents within time limits
• Extracting the information of the customer from valid documents like Emirates ID, Passport and Visa, GCC ID and Diplomat ID
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Approving request using Online Verification by matching the valid Emirates ID documents and checking the details of the provided customers from CBCM if it’s correct.
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
DATA ENTRY OPERATOR/BACK OFFICE • EMKE GROUP• MAY 2009 – JAN. 2016

• Prepares and Updating Price Change in POS and Weighing Scale of Supermarket and Department Store before opening of the Mall.
• Issuing barcodes, shelf – edge and Tag labels.
• Entering and updating the articles, stocks of the Items, stock transfer into database.
• Coordinate to the Suppliers, Storekeeper, and Accounts Department.
• Create and Posting in Sap ERP (Purchase Order, Stock Transfer, Invoices, Picking etc.)
• Answering phone calls, receiving and sending mail.
• Giving information about the system stocks, sales report, delivery, when price change, brand, supplier, selling price, cost price of the item, etc.
• Printing and Issuing Stock Report and Price Change to the staff.