
Shermaine Santiago
SecretaryGood day!
I am pleased to submit my CV to your good company. I come to you as a well qualified individual who would be an excellent choice for this position.
I am knowledgeable about the company’s products and services, provide a professional front line service to visitors and operate the switchboard in a warm, confident and happy manner. As part of my routine duties, I am required to work with people at all levels and provide colleagues with general administrative support.
Particularly, I am highly effective in welcoming and directing customers, scheduling appointments, answering and forwarding telephone calls, and compiling and typing mail and correspondence. In addition, I am well-versed in photo copying and distributing materials, setting up and maintaining office filing systems as well as record keeping. My enclosed resume will provide you with more details of my qualifications.
On a personal level I work well as part of a team, have a polite manner and am comfortable working independently. I am highly organised, able to work with minimal supervision and can cope with changing priorities.
I thank you for your time and expectantly wait to hear a positive response from you.
Yours sincerely,
Shermaine Santiago
Last Resume Update | May 10, 2019 |
Address | Dubai UAE, United Arab Emirates |
[email protected] |
Experience
Receptionist/ Secretary
• Making Local Purchase Order (LPO)
• Negotiate with external vendors to secure advantageous terms
• Approve the ordering of necessary goods and services
• Finalize purchase details of orders and deliveries.
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company.
• Provide advice and assistance when conducting staff performance evaluations
• Organize staff training sessions, workshops and activities.
• Coordinate staff recruitment and selection process in order to ensure a timely
• Organized and comprehensive procedure is used to hire staff.
• Provide information and assistance to staff, supervisors and Council on human resource and work related issues.
• Manage Employee personnel files.
• Manage all the daily requests from employees and work with the PRO on completing all PRO work
• Assist with the day-to-day efficient operation of the HR office.
• Processing Employment Visa
• Payroll
• Directly in charge to follow up the labor camps occupancy plan, and maintain their states in conformity with the Municipality regulations
• Provide all the HR data’s and reports as required by the mother company, in coordination with the finance department
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail inquiries, and other information.
• Maintain scheduling.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for contractors, consultants or clients.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine, and transcribe information.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the internet.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
• Order and dispense supplies.
• Prepare and mail checks.
• Review work done by others to check, ensure that company format policies are followed, and recommend revisions.
Secretary
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences and meetings.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail inquiries, and other information.
• Maintain scheduling.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for contractors, consultants or clients.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine, and transcribe information.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the internet.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
• Order and dispense supplies.
• Prepare and mail checks.
• Review work done by others to check, ensure that company format policies are followed, and recommend revisions.
Sales Associates
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Forwards samples by entering request; arranging shipment; notifying customer.
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
• Prepares sales presentations by compiling data; developing presentation formats and materials.
• Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes department and organization mission by completing related results as needed.
Education
Bachelor of Science in Business Administration major in Management
The management major is designed for people who want to gain a mix of the theoretical and practical knowledge and skills that will enable them to succeed as professional managers and leaders of the organization of the future. The focus is on learning the interpersonal, systems, and strategic skills necessary to build and manage effective teams in both public and private organizations. Coursework in administrative theory, entrepreneurship, human resource management, international business, organizational behavior, and project management (among others) emphasizes the processes of planning, organizing, leading, and controlling organizations.