Develop and implement procedures and quality control systems to ensure the
integrity and proactive guest service.
*Create and ensure that the Standards of Performance (SOP) manual for your department is always up to date
and that agreed procedures are followed at all times
*Monitor trends within the industry and make suggestions how these could be implemented.
DUBAI-United Arab Emirate
00971563573529
1st April 1987
Egyptian
industry. A proven track record
skills derived from working, managing and coaching
and oversee the Front Office Department, an eagerness
written.
Level)
of front desk operations
making.
Program
Program
( 3 months )
.2009,
Landmark Grand Hotel - Dubai UAE
(October, 2016 Till Present
highest standards of VIP benefit delivery, data
times.
a diversity of groups.
to take on
Present)
*Develop club membership drive programs, oversee the delivery of club benefits and administer policy and
procedure for operational initiatives and event/promotional support.
*Maintain high visibility throughout the property
*Provide superior customer service to VIPs, including major donors, corporate and individual sponsors,
marketing, media, artistic and personnel requests.
*Brief team on any events or VIP guests in the hotel.
*Monitor E-mails and respond efficiently to the guest inquiry and request
*Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product
knowledge necessary to perform daily duties.
*Ensure that each associate has a development plan and trained accordingly
*Monitor and Maintained good ranking on guest surveys.