November 2016- November 2018
Al Musheer Gulf Fashion – Sharjah UAE
Store Officer

Outline
keeps track of information in order to keep businesses and supply chains on schedule. Ensure proper scheduling, record keeping, and inventory control. Provide customers response for their inquiries and complaints.

Key Responsibilities
• Ensure customers satisfaction by assisting them with product selections.
• Oversee cashier activities and credit management.
• Manage inventory of store supplies and arrange in placing of orders for the out of stocks.
• Accurately maintain store records and handle petty cash.
• Manage data entry activities as directed by the management.
• Manage marketing activities as directed and store displays.
• Timely check the fast and slow moving items of the store.
• Assist the customers for their inquiries and complains both face-to face or over the phone.

March 2014- May 2016
Eton Properties Philippines, Inc - Manila Philippines
Customer Service Representative

Outline
Taking inquiries, complaints and also providing help and advice to customers using the company’s products or services both face- to-face, by email or over the telephone.

Key Responsibilities
• Dealing with a large number of customers on a daily basis and ensuring complete satisfaction over the phone, e-mail or face-to face.
• Handling customer inquiries, complaints & answering calls from new and existing customers promptly and effectively with minimal disruption from concern departments.
• Provide quality response to customer within the guideline time of 24-48 hours.
• Managing customer details database and making amendments on customers’ personal information.
• Dealing with internal parties to fast tract the transactions of the clients such as SOA or approval from higher management.
• Handle clients meeting with the assigned Customer Service Manager or Officers.
• Writing professional letter responses to customer using Microsoft Office or through e-mail.
• Training new staff member on real estate policies, customer service and database system.

June 2011- August 2013
Servimax Technologies, Inc - Manila Philippines
J.R. Customer Care Officer

Outline
Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone or email while ensuring a high level of customer service.

Key Responsibilities
• Dealing with distributors or end users inquiries, complains for the different I.T. products.
• Handle for the return of defective customer’s computer items to suppliers and do the negotiation whether the items are allowing to be replace, repair or credit.
• Process the documents for the shipment of defective computer parts back to the suppliers and request for replacement.
• Handle the distribution of computer parts to the assigned Technical Engineers, for the repair of the defective computers/monitors of the product distributor/ end user.
• Dealing with external parties such as couriers for the shipment of defective computer parts or units to and from supplier promptly and in orderly manner.
• Manage the placing of order request of computer parts from the supplier’s provided online system such as oracle.
• Inventory of old and newly arrived computer parts and log the balance on ERP and SAP.
• Writing progress and statistical reports on pending service tasks and other reports as required by the management.

November 2008- March 2011
United Laboratories, Inc – Manila Philippines
Administrative Assistant

Outline
Providing administrative support to ensure efficient operation of the office.

Key Responsibilities
• Carrying administrative duties such as answering the phone, filing, typing, copying, binding, scanning, sending fax etc.
• Monitoring stationary levels and ordering of office supplies.
• Issuance of office supplies to the office staffs.
• Maintaining computer and manual filing systems.
• Managing fieldsman’s relocation via the accredited forwarders.

• Assist in preparation of E-tickets for the doctors & fieldsmen.
• Processing of company car insurance through accredited insurance center.
• Handle the Inventory of company assets and the maintenance of office equipment’s.
• Coordinate accredited service center for scheduling of company car preventive maintenance.
• Assist field men re- car repair quotation/s for verification and discuss with the finance manager for approval.
• Handling sensitive information in a confidential manner.
• Taking accurate minutes of meetings.
• Assist in configuring of fieldsmen monthly sales and updating the monthly sales data.
• Organizing travel arrangements for senior managers.

June 2007-June 2008
Dreamvet Marketing Corporation - Davao City Philippines
Sales Associate

Outline
Responsible for maintaining the in-stock condition of an assigned area and ensuring that it is clean, shop-able, and safe.

Key Responsibilities
• Maintaining advanced knowledge of all for sale store products in the shop.
• Interacting and striking up conversation with customers in a business-like manner.
• Assisting customers in product financing, purchasing and delivery.
• Greeting all customers entering the store entrance.
• Ensuring a clean and uncluttered store environment.
• Handle customer inquiries both face to face or over the phone.
• Wrapping up goods for customers or putting them in the bags.
• Accepting payments from customers and issuing receipts.
• In charge of daily cash management and bank deposit.
• Handling products inventory.