• Maintain thorough knowledge of product and service offering in order to accurately answer all question and effectively recommend correct offering
• Document all customer inquiries and comments thoroughly and quickly
• Created customer database with detailed notes to review on future calls in order to cement relationships with key clients and maintain revenue streams
• Coordinate between billing development and customers to resolve problem
• Cold and warm call prospective clients to establish new business
• Answered customer question about product availability and shipment times
• Greeted customers in a timely fashion, While quickly determining their needs