• Facilitate New Customer Acquisitions, Account Openings, WPS and promote 3rd Party
Products sale. .
• Timely and effectively handle queries/concerns of the customers over the phone/counter.
• To manage day to day function of the branch.
• T.T & SWIFT for all the countries such as USD, CAD, GBP, EUR etc., (both corporate &
Individual).
• Authorizations of Remittances, Amendment, Cancelation etc.
• Managing branches revenue, including cash handling, deposit reconciliation, and delivery of
deposits to bank.
• Fixing the rates for forex & remittance for the various countries.
• Acting as company’s AML Officer and ensure all staff are following KYC norms and guidelines
prescribed by the UAE Central Bank and Authorization of transactions.
• Screening of other AML techniques, Banks relationship management.
• Compliance: Due diligence, Enhance due diligence, KYC (Know your customer) & preparing of
correspondence on behalf of the company.
• Maintenance of documentation such as AML report under the guide lines of Central bank.
• Conducting auditing of the branch, cash checking, system checking, AML checking, Staff
performance, receipt & payment vouchers etc.
• To report the Operation Manager regarding the daily branches report.
• Represents the company on all local community matters and make sure that representation
creates good will and promotes community economic.
• Managing and motivate staff to meet targets.
• Conducting weekly, monthly meeting and performance evaluations for all staff and key
personal as scheduled. Also ensure good customer service from the staff.
• Select, train, supervise and evaluate new candidates and key personnel to insure their
attainment of high individual productivity and achievement of the responsibilities and duties
contained in their job descriptions.
• Maintain daily & monthly attendance and preparing Over time reports.

• Insure all Company policies and procedures are followed in all aspects of the operations and
insure that all branch personnel understand and comply with all state and federal rules,
regulations and laws.
• Overlooking branch operations in forex handling and remittance.
• Taking care of compliance and strict adhering to RBI guidelines.
• Tie-ups with corporate entities and follow-ups.
• Involving in promotional activities to meet the branch monthly targets.
• Co ordinate with vendors for Memorandum, articles of association.
• Maintaining the employee database.
• Handling of bills receivables & payables.
• Preparation & reporting MIS reports

• Handled queries on claims, retirement & annuity processing and policy servicing for UK
customers and independent financial advisers.
• Competent in the UK based regulatory requirements such as Data Protection, Anti- Money
Laundering, Treating Customers Fairly, Complaints Handing, Fraud Identification, and Whistle
Blowing.
• Processed different mode of payments, i.e. Statements, Adjustments, TT payment, Chaps and
BACS Payment.
• Responsible for team handling functions, like allocating the requests to other team members;
assist them in their doubtful queries, escalating requests to the complaints and compliance
department if needed.
• Administer quality checker for the team members, providing feedback to the team and doing
root cause analysis for customer complaints.
• Providing feedback to the team members on their quality, productivity, AHT, SLAs and ensure
smooth flow of operations, provided various reports to managers in the absence of my Team
Leader.
• Prepared reports for monthly and weekly basis.

Worked as Trainee OS in Merchant Navy vessel.