Earl Jazmine Castro
Fresh GraduateI have finished my Tourism Degree at Lyceum of the Philippines University-Manila last June 2018. As a recent graduate, I am highly motivated and dedicated with strong communication and interpersonal skills that helped me and developed from my previous Internship that I had. My internship helped me gain experiences in answering phone calls in a polite and friendly manner, executing tasks that involve computer programs such as MS Office like Word, Powerpoint and Excel. Also, I have strong communication skills both in written and verbal. In line with that, I am also willing to adapt new ideas and concepts and learn quickly. I can work efficiently in a fast-paced and high volume environment because of my interest in interacting with diverse people and giving service to the customer beyond their expectations.
| Last Resume Update | May 5, 2019 |
| Address | Dubai, United Arab Emirates |
| castrojaazmine@gmail.com | |
| Phone Number | +971504317808 |
Experience
Trainee
• Answering phone calls and customers queries
• Sorting documents by company
• Putting customers information through their software
• Keeping clients financial statements and putting it in Microsoft Excel.
• Keeping records of all customers
• Arranging documents through dates when it was shipped.
• Collecting all related documents and transfer it in their own software.
• Tally all the customers’ expenses using Excel.
• Changing customer details if necessary.
Trainee
• Answering phone calls and customers queries
• Tracking the incoming and outgoing cargo shipment using customers Airwaybill Number
• Getting cargo shipments information
• Transferring cargo information through their software
• Compiling shipment data through MS Powerpoint, Excel and Word.
• Collecting and processing payments.
• Keeping clients up to date with any changes.
• Keeping records of all goods shipped, received, and stored.
• Sorting documents through hand and putting it into folder.
• Retrieving stored items and trace lost shipments.
Education
Bachelor of Science in International Travel and Tourism Management
COURSE HIGHLIGHTS
• Tourism Promotions and Operations
• Travel and Leisure Management
• Airline Booking and Ticketing
• Restaurant Management
• Food and Beverage Management
• Hotel Management and Hospitality
• Customer Service and Satisfaction
• Brand Marketing and Promotions
• Event Management