DUTIES and RESPONSIBILITIES
 Preparing and sending reservation invoices to clients/agents for payment reference purposes.
 Follow up payments for group & FIT’s reservations on daily basis.
 Provide office support for sales team such as managing schedules, filing important documents and other communicating relevant information.
 Preparing the contracts, proposals and sales/productivity reports,
 Answering calls for sales logged messages and/or transferred calls to the appropriate person in an efficient manner.
 Respond to complaints from customers and give after-sales support when requested.
 Assist in the preparation and organizing of promotional material or events.
 Collaborate with other departments.

DUTIES and RESPONSIBILITIES
 Assist guest in check-in and check-out procedure including necessary payments
 Provide information on guest inquiries and concerns
 Answering incoming calls and assist w/ reservation, confirmation, and room need request and questions
 Provide guest / appropriate room assignments, room keys, directions to the rooms
 Assist guests' w/ issues and complaints with empathy and focus
 Maintain accurate logs of mail, packages or other items of guest
 Accurate accounting of cash bank assigned to each agent
 Post charges to guest accounts as designated
 Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
 Preparing or updating employment records related to hiring, transferring, promoting, and terminating
 Explaining human resources policies, procedures, laws, and standards to new and existing employees
 Ensuring new hire paperwork is completed and processed
 Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
 Addressing any employment relations issues, such as work complaints and harassment allegations
 Processing all personnel action forms and ensuring proper approval
 Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks

DUTIES and RESPONSIBILITIES
 Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
 Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 Coordinates work activities among departments.
 Inventories stock to ensure adequate supplies.
 Evaluates records to forecast department personnel requirements.
 Makes recommendations to improve service and ensure more efficient operation.
 Prepares reports concerning room occupancy, payroll, and department expenses.
 Performs cleaning duties in cases of emergency or staff shortage.
 Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
 Attends staff meetings to discuss company policies and patrons' complaints.
 Issues supplies and equipment to workers.
 Establishes standards and procedures for work of housekeeping staff.
 Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
 Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.

DUTIES and RESPONSIBILITIES
 Assist guest in check-in and check-out procedure including necessary payments
 Provide information on guest inquiries and concerns
 Answering incoming calls and assist w/ reservation, confirmation, and room need request and questions
 Provide guest / appropriate room assignments, room keys, directions to the rooms
 Assist guests' w/ issues and complaints with empathy and focus
 Maintain accurate logs of mail, packages or other items of guest
 Accurate accounting of cash bank assigned to each agent
 Post charges to guest accounts as designated
 Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due