Shwetha Prasad B
Email : [email protected]
Mobile : +971522201954

Summary
• Senior Travel Counselor with 5+ years of travel counseling experience
• Industry knowledge and reservation skills in order to create multi-segment, multi-destination itineraries to include air, hotel, and ground transportation
• Excellent knowledge of international travel requirements to include geography, routings and fare construction, documentation and immunization requirements
• Strong working knowledge and understanding of complex international pricing rules and procedures
• Experience with group reservations and ticketing
• Proficiency in Galileo.

Skills
• Galileo, Sabre, Amadeus, Moxie, Fidelio.
• Microsoft Office 2013/2016, Avaya phone system

Education
• Master’s in Tourism Administration (5 Years Integrated 2008-2013)

Employment Summary
• Carlson Wagonlit Jun 2016 - Feb 2019
• Via.com Dec 2014 – Jun 2016
• Taj Westend Dec 2013 – Nov 2014
• Thomas Cook May 2013 – Aug 2013

Professional Experience
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Carlson Wagonlit, Bengaluru Jun 2016 – Feb 2019
Travel Counselor
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• Air ticketing. (Handling multiple clients Like Amazon, Bosch)
• Providing assistance with upgrades, transfers, schedule changes and cancellations
• Proficiency with Galileo -GDS, and the ability to handle refunds and exchanges
• Maintaining awareness of world events and weather that may affect travelers and their plans
• Operates with discretion for clients and the travel arrangers
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
• Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation

Key Achievements
• Received Bravo award twice for performance.

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Via.com, Bengaluru Dec 2014 –Jun 2016
Travel Consultant
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• Air ticketing,
• Booking of air tickets, Reissuance and Cancellation of air tickets, in both LCC and GDS carriers.
• Design & Implementation of Profitable New Travel Packages
• Guest complaint resolution

Key Achievements
• Received Employee of the month award for performance.

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Taj Westend, Bengaluru Dec 2013 – Nov 2014
Travel Desk Associate
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• Air Ticketing
• Design & Implementation of Profitable New Travel Packages
• Guest complaint resolution

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Thomas cook May 2013 – Aug 2013
Internship
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• Handling visa processing
• Passport verification
• Leisure tour packages
• MICE (Meeting Incentives conference exhibition) packages