As a Business Analyst, I am focused on developing efficient processes using knowledge of domain processes, applications, client
contracts, employee relations, training and development and auditing. Highly efficient and well established in administrative
environments that are fast-paced and challenging. Supports ongoing delivery to clients through issue resolution, change requests
and standardized processes that contribute to achievement of SLAs and KPIs (Key Performance Indicators). The Business
Analyst is the first point of contact and interacts with Onshore counterparts for any process or domain related work/escalation in
the process. Responsible for reporting key process related metrics and manage workload.
Highlights
 Subject matter expert with Workforce Administration, US Payroll and Learning Administrative  Process training for colleagues and new hires  Identify processes which can be automated with streamlining
 Managing work allocation process  Handle client calls, Escalations  Involve in projects for process related improvements  Provide Client data external audits  Provide OFS (On Floor Support) to fellow colleagues  Quick learner with attention to detail  Strong coaching and organizational skills  Excellent interpersonal skills and a team player  Adaptable and Flexible