Personal Information
Date of Birth: March 8th, 1992
Nationality: Cuban
Marital Status: Single
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Professional Summary
Results-Oriented Sales Executive with more than 6 years of progressive experience. Driven, proactive and highly proficient in sales and customer service.
Areas of Expertise
• Time management ability.
• Collaborative teamwork skills.
• Team leadership.
• Decision-making capability.
• Customer-and service oriented.
• Excellent communication skills.
• Work directly with the public.
• Strong interpersonal skills.
• Exceptional customer service skills.
• Flexible schedule.
• Computer expertise.
• Microsoft Office proficiency.

Work Experience

Sales and Customer Service
La Francia Moderna – Local Fashion Store
Cienfuegos, Cuba.
January 2017 – January 2019

Responsibilities:

• Greeting, smiling and making eye contact with customers.
• Display products.
• Demonstrate the high quality of products and Emphasize products features and benefits.
• Prepare sale orders by collecting and documenting all necessary information.
• Investigate and solve customer’s problems with products or staff treatment.
• Handle cash/credit cards.
• Running sale operations and confirm the quality of customer service.
Hotel Front Desk
Hotel Rancho Luna
Cienfuegos, Cuba.
July 2015 – December 2016

Responsibilities:

• Update Online agency extranet as day to day operation.
• Ensured smooth check-in and check-out of all guest accounts.
• Improve customer service through the development of new policies and procedures.
• Check in new guests.
• Troubleshot and resolved problems and handling customer complaints.
• Keep in contact with the housekeeping staff.
• Provide guests with required information.
• Perform routine secretarial and administrative work.
• Handle cash/credit cards.

Restaurant Supervisor
El Mirador restaurant
Cienfuegos, Cuba
October 2014 - June 2015

Responsibilities

• Maintained administrative functions - inventory, employee attendance and counseling.
• Brought new items into the outlets in order to increase sales.
• Resolve guest concerns and complaints in order to maintain a positive atmosphere.
• Conducted quality control and monitored fresh product delivery.
• Itemized and totaled customer orders at checkout counter, and accepted payment.

Store In-Charge
Family mini-market
Safita, Syria.
April 2007 – October 2010

Responsibilities:
• Greet customers.
• Assists customers with their needs.
• Provide customers with a quality service.
• Handle cash.
• Running sale operations.

Educational Background
Certificate: Marketing (Taller EMPRENDE)
- Human development.
- Management and marketing.
- Accounting and finances.
- Sales and customer service.

Bishopric of Cienfuegos.
Cienfuegos, Cuba
2016
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High School Diploma.
High School of Sciences.
Syria
2009 –2010

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Computer Skills
• Good knowledge in computer software.
• Microsoft office (Word, Excel, Power Point, etc.).
• Excellent knowledge in windows operating system (installation, configuration, troubleshooting).

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Languages
• Arabic - Native
• Spanish - Excellent
• English-Excellent