 Build and install PCs, wireless networks and peripheral devices (such as printers &
scanners) related to desktop infrastructure, in accordance with department standards.
 Provides advice and guidance to colleagues regarding incidents.
 Maintain installed PCs, networks, and peripherals with routine maintenance
 Identify, log and resolve technical problems with software applications or network
systems.
 Identify potential changes and system improvements to present to senior team leaders
for consideration and implementation.
 Ensure that work is carried out within agreed service levels and in accordance with
department guidelines.
 Migrating servers from Windows XP to Windows 7 or higher platform.

 Maintains computer laboratories and keeps an inventory of supplies.
 Ensures that computer equipment is functioning properly.
 Petitions administrators for updated hardware and software for the classroom.
 Stays up-to-date on changes and advancements in computer technology taught in the
classroom.
 Develops and updates curriculum for the classroom.
 Creates lesson plans that are appropriate for the age and abilities of the students in
the class.
 Provides appropriate resources and learning materials for students.
 Assigns special projects to students.
 Evaluates student performances in class and on tests and provides feedback.
 Communicates students’ progress to parents, particularly regarding students who need
tutoring or other extra assistance.
 Identifies varying teaching methods that work best for students who learn differently.
 Encourages creativity in students.
 Maintains accurate records of students’ progress in class and on examinations.
 Keeps order in the classroom and handles student behavior issues in accordance with
school system policies.
 Ensures that the internet in the classroom is used only for appropriate educational
purposes.
 Teaches remote or online classes to adult students who cannot take part in daytime
classes.
 Posts grades and sends grade reports to parents as required by the school system.

 Provides resolution for escalated service tickets
 Configures and supports internal and/or external networks
 Develops and maintains all systems, applications, security, and network configurations
 Troubleshoots network performance
 Recommends upgrades, patches, and new applications and equipment
 Maintains a log of completed work using an incident-tracking application
 Provided Advance level technical support to Spectrum customers with chronic service
issues of all aspects.
 Provided Customer service for spectrum customer by saving them at the point of
cancellation as well as taking care of all their non technical needs.
 Ensured all resolutions were long lasting no matter the circumstances.