Gathering and analyzing business requirements and developing various requirement/project documents (BRD, FRD, SRS, SOW), Project Plan, SWOT Analysis, UAT, Test Cases, Workshops, screen design/wireframes/Prototype and defining personas through various phases of software development (SDLC).  Create and assign licenses based on user profile/requirement and provide report of mail box and license utilization to management.
 Working with the team to identify process improvement opportunities and enabling automation.  Connecting with clients via different portal like Brokering and PC Exporters, SG exporters and providing support on special projects and initiatives, supporting clients with digital transformation, advising clients by using modern information and communication technologies.  Bridging the gap between the IT team and rest of the business, such as operations, marketing, finance and human resource for maintaining files and records with effective filing systems, circulating correspondence, scheduling meetings for management reporting faults and maintaining logs for all IT assets  Troubleshooting the queries raised by the users and rectifying the errors as soon as possible  Responsible for the oversight of assigned projects; set deadlines, delegate responsibilities, monitor and summarize in a timely and meaningful progress report. Lead and direct the work of others (internal staff when appropriate and consultants), with a wide degree of creativity and latitude.