• To be the backbone of the IT structure of the call center which includes the internet, continuous flow of internal and external emails in MS Exchange 2003 and the LAN.
• To be the IT Support / Helpdesk Support for more than 30 agents in the Call Center excluding the Supervisors and the General Manager himself
• Secures the stability of voice system of the company using Avaya Systems (IPO).
• Performs installation and flow for interactive voice response (IVR) system.
• We support the call center for VLCC, British Council, Philips ME, Unilever ME, PepsiCo, etc.
• Performs consistent housekeeping of data systems using backup and cleaning.
• Performs scheduled Data Archiving and Backup with a systematized procedure using advanced software.
• Develops MS Access Front-End Back-End using VBA for our different campaigns/clients for agent’s graphical user interface.
• Develops Utility and Data Reports using JavaScript through Google App Script
• Manages and maintains all the IT facilities, which include IP Cameras, Servers, and external hard drives, agents and supervisors’ workstations, etc.
• Routinely inspected all supported hardware, identifying all potential problems and repairing the same.
• Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.
• Cable installation, CCTV cameras installation, DVR configuration, access, and support.
• Maintains and update McAfee Antivirus, Avast-antivirus server and clients.
• Implemented technical procedures and standards for preserving the integrity and security of data, reports, and access.
• Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.

Information Technology - 4 years