Proficiency in Windows Server 2012, Windows Server 2008 Administration, Network Administration, and End user support.
Configuring and managing Windows Active Directory, User administration, group policies, etc.
Installing and configuring services like DHCP, DNS, Group Policies, IIS, FTP, File sharing, etc.
Responsible for initial Configuration of Network Switches, creating VLANs and configuring Trunk Ports.
Configuration of Port Security, Access list, VTP (VLAN Trunk Protocol) as per the requirements.
Monitoring Server and Network Devices using Nagios and Solar wind.
Experienced in ERP Software Administration, User Account management, Access control and Backup and restore.
Experienced in Accounting Software FOCUS Installation, configuration, administration, backup and support.
Responsible for managing Email Control panel for more than 180 Email Accounts and provide complete service as per user request.
Responsible to installation, configuration & troubleshooting Microsoft Outlook with client end configuration.
Installing and configuring NAS (Network Attached Storage) device for maintaining company data and taking regular backups.
Manage Shared Folders of the company and apply user access Permissions and make sure it’s accessible to all the required users as per the privileges.
Installing, Configuring and upgrading of Software Packages at user end.
Configuring & handling Network Printers, Scanners and troubleshooting the printer problems.
Managing NEC PBX Telephone system / Intercom connection in the company.
Reporting and documenting all the user issues for record and future reference purpose.
Installation, configuration and administration of LAN, WIFI and Wireless Access point.
Backup and restore of Entire Server Data, User data and Application Data.
Ensuring that all the company software’s and technical products are up-to-date.

Responsible for Installation, configuration and troubleshooting of Client Operating System.
Visiting Clients sites for implementation and configuration of IT infrastructure and Software applications.
Handle more than 200 Workstations and Support End-User related issues.
Responsible to installation, configuration & troubleshooting Microsoft Outlook with client end configuration.
Troubleshoot both Hardware and software issues of different Desktops and laptops at client’s side.
Installing and configuring new Software packages in Test Environment in order to check for any issues.
Installing and configuring Server, PBX, LAN Network, Printers, CCTV, Door Access and Scanners.
Providing Remote Support as well as on-site Support 24x7, and Maintaining excellent working relationship with all the Client end users.
Escalates issues in a timely and effective manner to management and to the technical team.
Installation of security software and managing regular updates & Patch’s.
Responsible for resolving network related issues.
Responsible for Configuration of Switches and routers and wireless access points.
Responsible for coordinating with the organizations IT team through remote session and resolving them in time.
Preparing status report and Recapping necessary mails.