Roxana Cristina Dumitru

367 Sălaj Street, Bl. 24, Sc. 1, Ap 27, Sector 5
0784756403
dumitrucristinaroxana@yahoo.com
Sex Female| Date of birth 04/08/1994| Nationality Romanian

Profile
Open Minded. Adaptable. Excellent organizing skills. Able to work productively on an independent assignment or as a responsible on different departments. Sociable and always interested in meeting new people and combining skills to improve the work experience as best as possible.

Excellent management, planning and analytical skills, flexible and able to deal with deadlines. A self-motivated individual, capa-
ble of operating independently or as part of team, with great communication and organisation skills, adaptable to different envi-
ronments and always ready to help. Problem identification capacity, able to prioritise actions

WORK EXPERIENCE

Oct 2018 – Present British American Tobacco, Bucharest, Romania – Incoming Payment Senior Analyst
Responsibilities:
- Being responsible for processing incoming payments and clear the customer`s accounts;
- Complete a daily prioritization for the internal management;
- Identified any issues that may affect customer`s accounts and determined the proper course of action;
- Providing support to internal/external customers (by email) and building a strong relationship;
- Ensuring adherence of activities to Audit and SOX Controls, identify & escalate any breach;
- Offer support in process optimization initiatives, migrations, on an ad-hoc basis
- Contribute to team effort by accomplishing related results as needed.

Oct 2017 – Oct 2018 British American Tobacco, Bucharest, Romania – Billing Analyst
Responsibilities:
- Receive, verify and process customer invoices;
- Maintain a daily/weekly report for customers;
- Complete a daily prioritization for the internal management;
- Identified any issues that may affect billing and determined the proper course of action;
- Followed up with internal and external contact persons regarding outstanding issues;
- Ensured SOX compliance by providing support documentation;
- Contribute to team effort by accomplishing related results as needed.

Sept 2016 – Sept 2017 Peeraj Brands International S.R.L, CCC Vulcan, Street Mihail Sebastian, nr. 88, Sector 5, Bucharest - Cashier
Responsibilities:
- Greeting customers who enter the shop;
- Assisting shoppers to find the goods and products they are looking for;
- Being responsible for processing cash and card payments;
- Receiving and storing the delivery of large amounts of stock.
- Customer service, approaching and helping customers;
- Complete receipts for customers;
- Offering prices and support in choosing the ideal package;
- Maintain the counter area organizes.
- Receiving and storing the delivery of large amounts of stock.

Jan 2016 - Sept 2016

Peeraj Brands International S.R.L, CCC Vulcan, Street Mihail Sebastian, nr. 88, Sector 5, Bucharest – Sales Advisor
Responsibilities:
- Arrange merchandise on shelves according to popularity and other criteria;
- Approach customers and offer them advice on products to persuade them to buy;
- Locate products on behalf of customers;
- Maintain a clean and orderly environment in the store, operate cash registers.

EDUCATION AND TRAINING

Oct 2013- Jul 2016
National School of Political and Administrative Studies (Bucharest, Romania)
Department of Management;
Bachelor of Management;
Major course of study: Management, Economy, Marketing, Accounting

Sep 2009- Jul 2013
"Nicolae Kretzulescu" Higher School of Business (Bucharest, Romania)
Department of Economy;
Baccalaureate
Major course of study: Accounting, Economy, Marketing, HR

PERSONAL SKILLS

Mother tongue(s) Romanian

Other language(s) English

Communication skills
- Great communication and organisation skills;
- Adaptable to different environments;
- Always ready to help;
- Problem identification capacity;
- Able to prioritise actions.

Organisational / managerial skills
- Excellent management, planning and analytical skills;
- Flexible and able to deal with deadlines;
- A self-motivated individual;
- Able on operating independently or as part of team;
- Willingness to understand and learn quickly new processes and systems.

Digital competence

- SAP Financial accounting (used accounting transactions);
- Good command of Microsoft Office ™ tools (Microsoft Word, Microsoft Excel, Microsoft PowerPoint);
- Quickly performing transactions (SAP ABAP)
- Able to identify the information required to develop the projects.

Driving licence
B