A performance driven professional with over 25 years of experience in delivering optimal results & business value in high-growth environments in the area of operations, relationship management, key account management, resource optimization, and business decision making. Demonstrated capabilities in corporate planning, marketing strategy, revenue maximization, resource management, and financial & administrative control in an increasingly competitive environment. Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams and in optimizing business operations. Strong leader known for tenacity and positive “can-do” attitude. Effective communicator with strong problem-resolution and presentation skills, as well as the ability to integrate sales and marketing skills with overall business operating strategy. Well versed in Bolt, Siebel, SAP Business #1, DAX – Key User for SCRM, MS Office (Word, Excel, PowerPoint).
Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence. Dexterity in formulating & implementing sales, operations, training, marketing and administration strategies and ensuring profitability of organization & employees. Diligent and resourceful professional with hands on expertise in devising measures for enhancing operational efficiency. High-performing professional with experience in business development, expansion of marketing network while managing and understanding competition, consequently achieving and providing high productivity standards. Robust record of success in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Excellent man-management, time management, and leadership skills
KEY SKILLS:
Sales Planning
Business Strategies
Branding Concepts
Commercial Management
Budgeting
Cost Control
Business Development
Promotions
Corporate Communications
PR Activities
Customer Interaction
New Account Acquisition
Key Account Management
P&L Accountability
Resource Optimization
Training and Development
Process Improvement
Cross Functional Coordination