• ICT Desktop Delivery Administrator • 3rd Line Support • Nottingham University Hospitals (NHS Trust)
• Provide 3rd line support for both internal and external users (remote support and on-site visits), covering Outlook, Windows XP, Windows 7,windows 10, Active Directory administration, Eobs devices Citrix admin, Microsoft Management Console and MS Office suite
• Hardware Supported: monitors, pc’s, servers, IGEL, PACS machines, printers, IPHONES, IPODS, IPADS
• Provide technical support to the project and colleagues within the ICT team
• Network support which involved activating Network ports and the install of new data points
• Hardware support of HP/ Lexmark printers
• Advanced understand of NUH clinical systems - Medical Office, PAS, PPT, PACS, CRIS and ORMIS
• Experience in using ITBM and LANDesk Remote tools
• Training colleagues and NHS staff on how to use external tools to help with their roles
• Managing and coordinating a team 3rd party contractors when required
• Writing scripts in PowerShell to assist in software and hardware auditing RSA soft tokens , clinical mobility and Imprivata
• VMware product line, specifically : VSphere and vCenter Operations- create design documents for deploying VMware solutions with recommended architecture – to help give me a better understanding and all round knowledge of VMware , VSphere, hyper-v VDI works
• Server support with implementation of IMS and ISO27001
• Leading projects. Projects such as migrating our physical desktop estate to Zero & Thin Clients, helping save the organisation thousands of pounds per annum on electricity
• Overseeing the implementation of new clinical systems & technical solutions.
• Responsible for the day-to-day management of already existing systems & infrastructures.
• Completing jobs raised by our 1st & 2nd line support teams via a job logging system (LANDESK Service Desk).
• Liaising with stakeholders, directorate management and directors for business improvement plans.
• ISO9001 & ISO/IEC27001 standard.
• Provide 24/7 support by working an on-call rota.
• Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring and scheduling – Data and Systems Backup and Replications management. Well versed with different Backup types (Full , incremental, differential, etc)
• Storage administration and Management
• Information Systems / storage and Data
• User Environment and profile Management (Ivanti DesktopNow)
• Application and OS delivery (SCCM 2012(
• Mobile Device Management and per-app VPN , (MobileIron / Apple VPP)
• Security (Bitlocker, Single Sign-on and identity Management (Imprivata Onesign)Cisco Anyconnect
• RDSH (Horizon View / Server 2012