• Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service.
• Executed financial transactions according to bank policies and procedures.
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services
• Assessed needs of customers, suggesting products and services accordingly
• Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
• Reviewed and verified transactions to ensure proper processing according to established quality standards.
• Described promotional offers and used persuasive sales techniques to up-sell services and/or convince clients to apply for additional banking services