 Ticket resolutions and track problems.
 Provide technical assistance and support for incoming queries and issues related to computer systems, network, software, and hardware.
 Provide IT related assistance to the clients and see to it that the work will not hindered due to an IT related problem.
 Talking to staff or clients through a service of actions, either face-to-face or over the phone, to help setup system or resolve issues.
 Troubleshoot through phone, remote access and engage technical resources to resolve.
 Receive and prioritize issues using escalation procedures.
 Walk user/client through problem-solving process.
 Give training to the staff members on the use of any new IT program or application.
 Troubleshoot client’s third-party software’s. Ex. AutoCad Products,
 Adobe Products, Office, Cloud based software and etc.
 Basic troubleshooting and networking concepts to maintain the
stability and network of devices.
 Conduct safety checks on any IT related equipments.
 Follow up with user/client to ensure issue has been resolved.
 Establishing a good working relationship with customers and other professionals.
 Administers every client’s email hosted to Office 365 and other email hostings.
 Manages client server such as creating policies, users, groups, folder structure and permissions and etc.
 Doing server check reports/NAS (weekly). Reports consists of the following information’s – server uptime, drive health, antivirus definition, storage capacity, backups and UPS check.
 Formatting and installation required software in demand by clients.
FINISHED PROJECTS:
 Multiple email migrations and fresh email hosting to Office 365.
 Installed and configured clients NAS Synology from scratch – RAID configuration, IP assigning, creation of users/groups, folder structure, anti-virus, local and cloud back-up configuration and installed UPS.
 Implementation

 Maintain the security and stability of computers, network, VOIP’s, servers and communications of all branches.
 Security of the data present on various computers is maintained.
 Troubleshoot any IT related issue arising in the computer systems.
 Reformat the desktop computer or laptop system, if required.
 Install, repair, isolate, analyze, scan and conduct preventive maintenance of desktop computers, laptops, CCTV and other devices.
 Installation of Operating System (Windows 7, 8, 8.1) and antivirus
(Kaspersky).
 Ensure desktop, printers and IP Phones are stable and communicating on the LAN and to the internet.
 Set-up and test desktop computers and all I.T related devices for every branches.
 Maintain and termination of cable management of network and servers.
 Audio and Visual set-up for corporate meetings and I.T presentations.