Core Competencies:
• Company Management (Business Planning, Sales, Go-to-market Strategy, Management, and Account Management, Business development, Sales and Presales, Operation & services, Partner and Allianz Management, Procurement, Logistic, Human Resource, Finance and Accounting
• Leadership
• Strategy development and implementation
• Budgeting, Business development, Business planning
• Financial Figures analysis
• Sales &Sales support, Account management
• Services and Service delivery
• Operations:
o Resource management
 Local, regional and internationally intercultural teams
 Management
 Resource planning
 Role and responsibilities apportionment
 Performance evaluation
 Competence and career development
 Profiling
 Process and quality improvement.
o Services and Delivery
o Procurement
o Contracting
o Logistics
o Resource planning
o Category management
• Companies setup experience and efficient merge and acquisition finalization
• PMO Management
• Project management (Version 6 (Agile Methodology, Scrum):
o Benefit Analysis
o Project assessment
o Project Management professional
o Project plan
o Project charter
o Scope Management
o Time and cost Management
o Human resources Management
o Communications Management
o Quality assurance
o Quality Management
o Risk Management
o Procurement Management
o Stakeholder Management
o Integration

Professional Experience

Consultant IT and Telecommunication (January 2018 – now), Tunisia –

• Sales, Account Management, Business development, Pre sales, Services:
o Developing strategy,
o Sales plans and profit targets definition,
o Improving the sales by developing relationships with customers,
o Identifying and reporting on business opportunities in target markets,
o Building CXO-Level relationship,
o Identifying business opportunities and proposing adequate solutions.
o Creation of new markets and maximize new business development opportunities.
• Service delivery
• Budgeting
• Project Management and setting up Project Management Office
• Developing Sales processes
o Service Process elaboration
o CRM implementation
Operation and Service Manager Focus (December 2014 – December 2017), Tunisia –
(Focus: IT and Telecommunication company, Yearly Turnover: 24 Million Euro, 300 employee)

• Overall operation and service Management
• Sales of Juniper, EMC, Fujitsu, Coriant, ADTRAN, Manage engine, Mycom, Sandvine Product and Solutions,
• Sales Services (Training, maintenance, support, Consulting, Professional services)
• Developing strategy,
• Sales plans and profit targets definition,
• Improving the sales by developing relationships with customers,
• Identifying and reporting on business opportunities in target markets,
• Building CXO-Level relationship,
• Identifying business opportunities and proposing adequate solutions
• Creation of new markets and maximize new business development opportunities.
• Account Management, Business development, Pre sales, Delivery
• Partner and Allianz Management (partnership with juniper, EMC, Coriant, Fujitsu, Atos, Mycom, Sandvine, Manage engine, ADTRAN, Redknee)
• Service Account Management
• Management, Care management
• Financial dashboard follow up
• Procurement and logistics
• Contracting
• Budgeting
• Resource Management
• Head PMO: PMO Management and Project Management
• Developing processes:
o Process elaboration
o Information System (ERP (Sage), CRM) implementation
o Implementation of processes during companies Merge and Company’s acquisition
• Responsible for synergy and cost reductions
• Legal set up of the business
• Administrative Management for all companies of the group:
o Efficient Company Merger and acquisition finalization
o Company Setup
o Commercial Registration of the company
o Negotiation and resolution of commercial claims
Chief Operating Officer (COO): Sicotel Engineering and Management services, February 2014 – December 2014; Tunisia
(Sicotel: Telecommunication company: Yearly turnover: 50 Mio Euro, 250 Employee)

• Overall Management
• Sales, Business development, Pre sales, Delivery and Project management
• Account management
• Partner and Allianz Management (developing partnership with Cisco and Juniper)
• Service (Service Delivery, Care services, Managed Services and Consulting services)
• Head of PMO: PMO Management and Project Management
• Procurement and logistics
• Budgeting
• Financial dashboard
• KPI definition and follow up
• Resource management
• Cash collection

Operation Director: One Tech Business Solutions, March 2013 – Feb 2014, Tunisia
(One Tech: IT and Telecommunication Company, Yearly turnover: 35 Million euro, 180 employee)

• Overall Management
• Head of Sales: Sales & Presales & Business Development (Cisco, Juniper, F5, Riverbed, EMC; Microsoft, VMware, HP, Netapp, Alcatel-Lucent, Fortinet Solutions).
• Developing strategy, sales plans and profit targets definition, improving the sales by developing relationships with customers,
• Identifying and reporting on business opportunities in target markets,
• Building CXO-Level relationship,
• Identifying business opportunities and proposing adequate solutions
• Creation of new markets and maximize new business development opportunities.
• Operation
• Partner and Allianz Management (partnership with Cisco, juniper, F5, Riverbed, EMC, Microsoft, Vmware, HP, Netapp, Alcatel-Lucent, Fortinet)
• Head of Services: Service Delivery: installation, implementation, integration and care services
• Head PMO: PMO Management and Project Management
• Procurement and logistics
• Information System Management (SI) (ERP (Sage), EPM, CRM (Sage)); Developing processes
• Budgeting and cost calculation
• Financial dashboard follow up
• KPI definition
• Cash collection

Head for Direct Service Procurement, Middle East Africa (External Workforce Service Category): Nokia Siemens Networks, April 2008–July 2012, Tunisia
(Yearly spend: 95 Mio Euro; saving: 10 Mio Euro)

• Direct services Procurement Management
• Procurement strategy definition and implementation in Middle East Africa
• Sourcing strategies Elaboration and implementation
• Category Management, Demand Management, Market Analysis, Cost Modelling, Supplier selection, commercial negotiations and legal agreements
• Supplier management
o RFI, RFQ, RFI&RFQ Analysis,
o Negotiation, Selection and contracting.
o Steering the activities for Supplier base
o Continuously monitoring, evaluating and improving supplier performance and payment terms
o Continuous supplier consolidation at the sub region level and region level
• Deliver the bottom-line savings as per the agreed KPI and monthly follow up
• Monthly reporting and cost calculation
• Yearly saving plan definition with detailed action plan

Head Direct External Workforce North Central Africa: Nokia Siemens Networks, April 2007 – April 2008, Tunisia

• External workforce Category Management
• Procurement activity in the region Middle East and Africa (North Central Africa): In charge of direct external Workforce category
• Category strategy definition and implementation
• Yearly saving plan definition with detailed action plan:
• Supplier management
o RFI, RFQ, RFI&RFQ Analysis,
o Negotiation, Selection and contracting.
o Steering the activities for Supplier base management
• Achieve a cost reduction by consolidating the supplier base

Service Director: Siemens, January 2004–April 2007, Tunisia
(IT and Telecommunication, Turnover: 50 Mio euro, 180 Employee)

• Overall Service Management of the company
• Service strategy Elaboration and implementation
• Budget and Cost calculation
• Sales Services; Service account management
• Service Offer preparation for the region North West East Africa for all Business Lines
• Services Delivery for the region North West East Africa for all Business lines (Network implementation (NI), Care services, Consulting and Training) for all local and regional projects.
• Service organization setup supporting Local and regional service Activity
• Service process elaboration
• Head of PMO: Project management and PMO Management
• Procurement and Logistics
• Projects follow up and Project Manager Assignment for the local and Africa Projects.
• Resource Planning and allocation for local and Africa projects according to their Skills, needs of the Project Manager and needs of the customers. Customer Satisfaction is the key objective for these resource allocations.
• Personnel development plan for resources working in services
• Hourly Cost and rate calculation according to the different categories and Competences (SPC)
• Local HR (Acting), Resource planning, competence and career Development and profiling

Sales Support Manager: Siemens, January 1997 – December 2003, Tunisia
(IT & Telecommunication company: Turnover: 24 Mio euro, 50 Employee)

• Sales Manager (Siemens products and Solutions) and sales support Management
• Strategy development
• Budget and Cost calculation
• Sales (product and services)
• Sales support (Bid management, Engineering and Database) organization Setup
• Bid Management (offer preparation)
• Process development for offer preparation
• Technical Sales Organization (Customer consulting, Customer presentation, Network design and solutions, answer to the statement of compliance)
• Engineering Organization (Site survey, Hardware planning and Database engineering)
• Project management (Technical project management, order processing, Logistics….).
• Competence setup for the sales support organization for the following technology: Core, Transport, IP, Access and next generation Network
• Project management (Technical project management, order processing,
Logistics….): Customer satisfaction and cost reduction for many projects

Head Database Department: Siemens, July 1991 – December 1996, Tunisia
(IT & Telecommunication company: Turnover: 24 Mio euro, 50 Employee)

• Database department management
• Set up and commissioning of commutations systems (EWSD) for several Software versions for local and African countries
• Technical support TAC2 for EWSD Switches (Siemens Switch) for Several Software versions
• Trainer in the region Middle East and Africa

Education and Credentials

Education:

• Engineer Diploma: Post-graduate diploma (MASTER) Munich, Germany
Data treatment (processing) from the university (TUM) December 1990
Munich/Germany and DEA (Majestaire)

• Diploma in Electrotechnik from the University Munich, Germany
Munich / Germany (TUM) Mai 1986

• Tunisian high school diploma (Baccalaureate) Sfax, Tunisia
Lycee de garcon school; June 1983

Specific Achievement
• Overall management of IT/telecom Companies: Onetech Business solutions –Tunisia;
Turnover: 35 Mio Euro:
o Responsibility for:
 Strategy development
 Budget and cost calculation
 Sales and presales (Business development, offering, bid preparation; customer presentation)
 Partnership and Allianz
 Finance, Dashboard analysis
 Services (resources planning, deployment of projects, project management, care services)
 Treasury follow up
 Procurement (supplier Base management), Logistics
 Human resources (hiring, career and competence development, compensation and benefits)
 Legal
 Cost reduction action plans (develop and implement)
 Supported Customers: Operators (Tunisie Telecom, Ooredoo, Orange); Banking (BIAT, BNP Paribas, Attijari, UIB, Zitouna, ATB); Oil and Gas companies; Hospitality (Sheraton, Mövenbick, ...); Government (Education ministry, Health Ministry, Finance Ministry,...), Supported customer in Algeria: Sonatrach
o Partnership with Juniper, Cisco, F5, Arbor, EMC, Avaya
o Results: Efficient operations, Profitability increase, critical projects finalization, final acceptance for some critical projects, Setup successful PMO organization

• Overall management of IT/telecom Companies: Focus –Tunisia;
Turnover: 24 Mio Euro:
o Responsibility for:
 Strategy development
 Budget and cost calculation
 Sales and presales (Business development
 Offering, bid preparation, Customer presentation)
 Finance, Dashboard analysis
 Services (resources planning, deployment of projects, project management, care services)
 Treasury follow up
 Procurement (supplier Base management), Logistics
 Human resources (hiring, career and competence development, compensation and benefits)
 Legal
 Cost reduction action plans (develop and implement)
 Supported Customers: Operators (Tunisie Telecom, Ooredoo, and Orange); Banking (BIAT, BNP Paribas, Attijari, UIB, Zitouna, ATB); Oil and Gas companies; Hospitality (Sheraton, Mövenbick ...); Government (Education ministry, Health Ministry, Finance Ministry...).
 Acquisition finalization of two companies (bull technologies and Fujitsu Tunisia), Due diligence; Financial figures analysis, contract analysis, contract transfer; contract finalization, spare parts management and transfer; Resource plan; compensation and Benefit harmonization; Organization setup;
 Transition phase management Integration plan (sales, sales support, services, operations and Human resources), Carve out,
 Human Resource (profiling, compensation and benefit, resource harmonization, resource planning...);

o Operation of Focus consulting (company based in Germany).
o Partnership with Juniper, EMC, Coriant, Fujitsu, Atos, Mycom, Sandvine, Manage engine, ADTRAN, Redknee, SAP
o Results: Efficient operations, Organization setup, Profitability increase, Successful Acquisition finalization , Successful integration of the two companies, Efficient project management, PMO organization setup and management PMO

• Service Delivery and Project Management IT & Telecom Project: Volume: 20 Mio Euro: Installation and implementation of IT and telecom product (Core Switches, BTS, BSS, Radio, Server, Storage, environment (Power, Air conditioning...), Routers
o Develop project charter
o Scope Management
o Schedule Management
o Cost Management
o Quality Management
o Communication Management
o Ressources Management
o Risk Management
o Procurement Management
o Stakeholder Management
• Setup sales support organization for Siemens communication Competence center supporting the Headquarter in Munich (Bid management organization, technical sales organization, Project management organization, Database organization);
o Strategy development and implementation
o Profiling and competence development plan preparation
o Resource hiring and planning
o Resource management.
o Results: successful organization setup, Extend the organization to support more countries

• Support of all projects (bidding and offering, project planning, Database engineering) for French speaking countries; Turnover:24 Million Euro, Responsibility:

o Budget calculation
o Resource management
o Competence development
o Solution presentation, Bid preparation for tenders, Hardware and database Engineering for projects in all French speaking countries with very high quality,
o Reporting
o Supported countries: Tunisia, Algeria, Morocco, Senegal, Mali, Cameroun, Gabon, Guinea, Angola, Turkey, Syria, Lebanon, Egypt, South Africa, Russia, Germany, Saudi Arabia, Jordan,...

• Developing Offering process;

• Setup service organization for Siemens Tunisia

o Service strategy development and implementation
o Service account management
o Efficient service delivery; resource plan, resource management, PMO organization, project management, service delivery, Care services
o SPC calculation, Procurement, supplier management, Logistics
o Service account management
o Reporting

• Providing Services for all projects for North West East Africa; Service Turnover: 12 Mio Euro;
o Service account management
o Efficient service delivery; Project management
o Supported countries: Tunisia, Algeria, Morocco, Senegal, Mali, Cameroun, Guinea, South Africa;

• Offer preparation for Telecom projects (operator: Tunisie telecom, Ooredoo, Maroc telecom, Algerie Telecom, Sentel, Camtel, Malitel): solution proposal, solution description, statement of compliance, bid management, solution presentation, offer presentation

• Service offer preparation for operator, Banking and Government: maintenance and technical assistance offer preparation and customer proposal presentation.

• Setup Operation and service Organization: Onetech business solutions –Tunisia:
o Ensure efficient operation;
o Strategy development and implementation
o Budget and cost calculation
o Increase Profitability
o Develop and implement Processes
o Service delivery on time
o Quality improvement for delivery; Project management; PMO
o Resource planning
o Supported Customers: Operators (Tunisie Telecom, Ooredoo, Orange); Banking; Oil and Gas companies; Hospitality; Government; Insurance
• Setup Operation and service Organization: Focus –Tunisia:
o Ensure efficient operation
o Strategy development and implementation
o Budget and cost calculation
o Develop and implement Processes
o Service delivery on time,
o Quality improvement for delivery
o Project management; PMO management
o Resource planning
o Supported Customers: Operators (Tunisie Telecom, Ooredoo, Orange); Banking; Oil and Gas companies; Hospitality; Government; Insurance
• Setup Operation and service Organization: SEM –Tunisia:
o Ensure efficient operation
o Strategy development and implementation
o Budget and cost calculation
o Develop and implement Processes
o Service delivery on time
o Quality improvement for delivery
o Project management; PMO management
o Resource planning
o Supported Customers: Operators (Tunisie Telecom, Ooredoo, Orange); Banking; Oil and Gas companies; Hospitality; Government; Insurance

• Setup Procurement organization in Direct services for Middle East Africa and managing Direct services: Yearly cost: 95 Million Euro, Saving: 10 Million Euro;
o Strategy development for the region
o Strategy implementation, Management;
o Cost reduction plan and implementation
o Supplier base management
o Regional and Local Supplier selection
o Supplier management (RFI, RFQ, RFI&RFQ Analysis, negotiation, selection and contracting). Steering the activities for Supplier base management selection, contracting, developing, optimization, legal compliancy, Monthly Reporting; Process development and implementation; Standardization; Over achievement of objectives; supported countries: all MEA countries

• Local supplier selection for all countries in Middle East and Africa

• Regional Supplier selection for Middle East and Africa

• Analysis of figures in procurement organization and action plan preparation for cost reduction

• Contracting sub contractors for specific tasks (installation, maintenance, technical assistance, Managed services)